Practice Manager - Cardiology - Physician Practice

Hackensack Meridian Health•Sayreville, NJ

About The Position

The Practice Manager oversees the operations and business functions of a cardiology physician practice, including scheduling, registration, billing, collections, patient and team member satisfaction, and purchasing. The role supervises clinical and clerical team members and serves as a liaison between the practice and administration. The manager coordinates communication and problem-solving among providers and team members, supports a positive patient experience, monitors patient flow, and addresses facility issues. In collaboration with the Practice Administrator, the manager develops and implements goals, policies, and procedures; oversees office operations and inventory; and identifies opportunities to improve efficiency and control expenses. The position also oversees billing practices, checks the completion of key billing and end-of-day functions, monitors reimbursement and insurance requirements, and prepares operational, volume, expense, and revenue reports for the Practice Administrator.

Requirements

Two years of supervisory experience or an Associate's degree in Business Management or a related health field.
Supervisory experience is required.
Excellent communication skills and leadership abilities.
Positive attitude, ability to multitask, organization, and flexibility.
Excellent written and verbal communication skills.
Proficient computer skills, including Microsoft Office and/or Google Suite platforms.

Nice To Haves

Bachelor's degree in Business Management or a related health field.
Knowledge of Epic.

Responsibilities

Act as a liaison between the Practice Administrator, providers, and team members.
Coordinate clinical and clerical team activities, communication, and problem-solving.
Manage team members and promote appropriate service to patients and visitors.
Address patient questions and concerns, monitor patient flow, and communicate delays.
Manage and report on measurable efforts to improve patient satisfaction.
Address facility issues and coordinate property work orders and repairs, obtaining approvals as needed.
Work with the Practice Administrator to develop and implement goals and objectives.
Recommend and implement organizational policies and procedures.
Oversee office operations and act as a resource to staff and physicians.
Maintain adequate inventory and monitor purchasing within budget parameters.
Identify opportunities to improve efficiency and reduce expenses.
Oversee office billing practices, including accurate demographic data entry, charge and payment posting, and end-of-day procedures.
Monitor reimbursement procedures, insurance requirements, and regulations.
Run billing reports, including appointment reconciliation and visit data reports.
Maintain records of daily deposits and monitor physician performance and productivity, providing feedback to improve efficiency.
Prepare monthly reports on visits, new patient volumes, hospital volumes, surgical volumes, expense variances, OT explanations, and revenue for the Practice Administrator.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.