Supervisor, Faculty Practice - Pediatric Cardiology - Physician Practice

Hackensack Meridian Health•Paramus, NJ

About The Position

The Supervisor, Faculty Practice provides coverage and support under the direction of the Director and the practice’s physicians. When assigned, the role coordinates and supervises clerical and/or clinical team members and supports scheduling, registration, billing, collections, patient and team member satisfaction, and purchasing. The Supervisor serves as a liaison between the practice and administration to support continuity of patient care and an optimal patient experience. The position oversees practice schedules, staffing coverage, team assignments, patient flow, daily operational processes, inventory, and purchasing. It also supports the Director with recruitment, supervision, performance appraisals, and implementation of practice goals. The role monitors productivity and financial statistics, communicates reimbursement and insurance information, and coordinates activities across clinical and clerical teams.

Requirements

High school diploma, GED, or equivalent program.
2–5 years of experience in a medical office and/or health system.
Experience reconciling account information.
Moderate understanding of inventory.
Computer skills, including data entry and spreadsheets.
Excellent communication skills, leadership abilities, a positive attitude, multitasking ability, organization, and flexibility.

Nice To Haves

2–5 years of billing, coding, and collections experience.
Supervisory experience.
EMR experience.

Responsibilities

Prepare the office schedule for each month and ensure adequate coverage during practice hours.
Assist the Director with recruiting and supervising certified medical assistants (CMAs), including monitoring adherence to policies and quality of work.
Assist the Director with CMA performance appraisals.
Collect, tabulate, and analyze monthly clinician productivity statistics, including revenue, patient volumes, and expenses.
Maintain accurate employee timekeeping and schedules in PeopleSoft - MyWay.
Prepare the weekend schedule for practice and clinical operational hours.
Coach the team in delivering excellent customer service and supporting positive patient satisfaction scores.
Develop and enforce team member work assignments and maintain master work schedules.
Ensure daily collections are stored safely according to practice protocol.
Monitor patient flow and ensure team members and patients are informed about delays.
Work with the Director to cascade and implement goals and objectives.
Ensure key functions are completed accurately and on time, including demographic data entry, charge and payment posting, and end-of-day procedures.
Stay current on reimbursement procedures, insurance requirements, and regulations, and communicate relevant information to team members.
Serve as a liaison among the Director, providers, and team members.
Coordinate clinical and clerical team activities to promote teamwork, intra-office communication, and problem-solving.
Maintain adequate office inventory, monitor purchases, use approved vendors, and keep orders within budget.
Assist the Director with facility issues by coordinating property work orders and repairs.
Follow vendor-service protocols, including establishing purchase orders, reviewing monthly invoices, and ensuring timely payment.
Adhere to HMH organizational competencies and standards of behavior.
Perform other duties and projects as assigned.