Practice Manager - Urology - Physician Practice

Hackensack Meridian Health•North Bergen, NJ

About The Position

The Practice Manager manages and oversees daily outpatient practice operations, including administrative and clinical staff supervision, efficient office operations, and problem-solving. The role works in collaboration with the Operations Manager and Administrative Director. The manager oversees practice operations and revenue-cycle functions, monitors patient satisfaction and access, and identifies opportunities to improve workflows and efficiency. The role also develops and implements staff-meeting agendas, maintains departmental policies and procedures, supports patient care tailored to the needs of the patient population, coordinates educational programs and special projects, oversees prior authorizations, and ensures that consultation, follow-up, and procedure documentation is sent to referring physicians.

Requirements

Associate's degree or equivalent work experience.
At least 5 years of experience in practice coordination in a hospital or private-practice setting.
At least 2 years of supervisory experience.
Ability to foster teamwork and make decisions.
Proficient oral and written communication skills.
Problem-solving and situational-analysis skills.
Conceptual-thinking skills.

Nice To Haves

Bachelor's degree.
Management experience in a hospital or private-practice setting.

Responsibilities

Manage daily operations of the practice.
Supervise practice staff, including time and attendance, coaching, evaluations, and discipline when necessary.
Manage revenue-cycle activities, work-queue management, manual charge entry for outside practices, open-encounter reconciliation, and practice financial reporting.
Monitor patient satisfaction through surveys and feedback, working with staff and physicians to resolve problems and improve patient access and workflows.
Administer recurring or daily functions and processes needed for business execution, identifying opportunities for improvement and efficiency.
Develop, lead, and implement staff-meeting agendas to achieve departmental goals and objectives efficiently.
Formulate, review, and revise departmental policies and procedures that safeguard patient care and promote efficient practice operations.
Identify the needs of the patient population and adapt care and communication to patient needs, including age, culture, language, hearing or visual impairment, developmental level, education, and literacy.
Work with outside departments and vendors to develop educational programs through corporate events, fundraising events, and similar activities.
Oversee professional and hospital prior authorizations for procedures and cardiac testing.
Ensure patient consultation records, follow-up documentation, and procedural reports are sent to referring physicians.
Coordinate special projects as instructed.
Perform other duties or projects as assigned and adhere to HMH organizational competencies and standards of behavior.
Meet physical demands of lifting at least 10 lbs., pushing and pulling at least 50 lbs., and standing at least 4 hours per day.