Practice Manager - Gastroenterology - Physician Practice

Hackensack Meridian Health•Hackensack, NJ

1d•$73,154

About The Position

The Practice Manager oversees daily operations of an outpatient gastroenterology physician practice, ensuring efficient office operations and managing administrative and clinical staff. The role works collaboratively with the Operations Manager and Administrative Director. Responsibilities include staff supervision, revenue-cycle processes, patient satisfaction and access, operational improvements, policy and procedure development, prior authorizations, and coordination with other departments and vendors.

Requirements

Associate's degree or equivalent work experience.
At least five years of experience in practice coordination in a hospital or private-practice setting.
Two years of supervisory experience.
Ability to foster teamwork and make decisions.
Proficient oral and written communication skills.
Problem-solving and situational-analysis skills.
Conceptual-thinking skills.

Nice To Haves

Bachelor's degree.
Management experience in a hospital or private-practice setting.

Responsibilities

Manage daily operations of the practice.
Supervise practice staff, including time and attendance, coaching, evaluation, and discipline when necessary.
Manage revenue-cycle functions, work-queue management, manual charge entry for outside practices, open-encounter reconciliation, and practice financial reporting.
Monitor patient satisfaction through surveys and feedback, and work with staff and physicians to resolve issues and improve patient access and workflows.
Administer recurring or daily business processes and identify opportunities for improvement and efficiency.
Develop, lead, and implement staff-meeting agendas to achieve departmental goals and objectives efficiently.
Formulate, review, and revise departmental policies and procedures to safeguard patient care and promote efficient practice operations.
Identify the needs of the patient population and adapt care and communication to patients’ age, culture, language, hearing or visual needs, and developmental, educational, or literacy level.
Work with outside departments and vendors to develop educational programs through corporate and fundraising events.
Oversee professional and hospital prior authorizations for procedures and cardiac testing.
Ensure patient consultation and follow-up documentation and procedural reports are sent to referring physicians.
Coordinate special projects as instructed.
Perform other duties and projects as assigned.
Adhere to HMH organizational competencies and standards of behavior.
Meet the stated physical requirements: lift at least 10 pounds, push and pull at least 50 pounds, and stand at least four hours per day.