Physician Practice Manager

OhioHealth

About The Position

Directs, coordinates, and manages all practice functions, including operations, financial accounting, operating and capital budgets, and implementation and support of MSF policies and procedures. Works effectively with physicians and other care providers to support timely communication and efficient practice operations. Educates and coaches staff and serves as a role model in support of the OhioHealth Mission Statement. The role oversees daily operations and human resources, including staffing, schedules, payroll, staff records, patient services, workflow, financials, inventory, purchasing, billing, equipment, facilities, IT support, safety, security, compliance, and physician services and schedules. It also monitors performance, patient satisfaction, financial results, and practice goals; supports business planning and marketing; and implements organizational change and improvement initiatives. As a High Reliability Organization (HRO), OhioHealth expects the position to focus on safety, quality, and efficiency. The job profile is an overview of responsibilities and may change; it is not an exhaustive list.

Requirements

Bachelor’s degree required.
Degree in healthcare, business administration, or a related field required.
At least 7 years of related healthcare experience, preferably in an ambulatory care setting, including 5 years of supervision or management experience.
At least 10 years of healthcare management experience, preferably in an ambulatory setting, may be substituted for the stated experience requirements in certain circumstances.

Nice To Haves

Master’s degree strongly preferred.
Experience in an ambulatory care setting preferred.

Responsibilities

Direct and manage daily practice operations and human resource activities, including hiring, performance evaluations, promotion, dismissal, coaching, counseling, conflict resolution, and staff development.
Determine appropriate staffing levels, maintain employee schedules and coverage, and manage overtime in a fiscally responsible manner.
Manage staff payroll and individual human resources records.
Create, oversee, train staff on, and implement patient services policies and procedures.
Resolve patient complaints and service requests promptly and courteously.
Engage staff in adjusting clinical workflows to support efficient patient care.
Manage monthly financials, including accounts payable and accounts receivable.
Manage inventory and purchasing in accordance with the budget.
Prepare preliminary capital and human resources budgets for review and approval.
Ensure timely capture and entry of billing information.
Manage practice equipment maintenance and oversee and approve maintenance agreements and service contracts in coordination with the director.
Assist the director in managing contractual agreements.
Provide on-site IT support or arrange and oversee vendor IT work, including upgrades.
Coordinate safety, security, customer service, HIPAA, risk management, compliance, and code training; ensure understanding and enforce regulations.
Oversee building repairs and practice construction projects.
Review and enforce regulatory compliance, building safety, and code regulations.
Assess physician service needs at practice locations with providers and manage physician schedules for professional and ancillary services.
Serve as a point of contact for physician paperwork, meeting requests, and billing reconciliation.
Liaise among physicians, associates, and organizational leaders.
Monitor patient satisfaction data and implement improvements to increase ratings.
Investigate financial variances to budget and recommend improvements to monthly results.
Assist the director with long-range financial and business planning and capital and operating budgets.
Meet assigned annual goal deployment metrics and develop and execute plans to improve outcomes.
Provide and review monthly physician and practice performance data with providers.
Work with the director, marketing, and business development to market and grow the practice.
Translate and educate staff on organizational strategy and vision.
Communicate and execute organizational change initiatives within the practice.
Serve on committees to optimize performance.
Pilot, implement, and champion new programs, services, and processes.
Improve operational effectiveness and cost containment through innovation without compromising quality of care.
Focus on safety, quality, and efficiency when performing job duties.