Practice Manager

IVX Health•Jackson, TN

About The Position

IVX Health is seeking a Practice Manager to oversee infusion centers in the West Tennessee market, specifically in Jackson, Tennessee. This full-time healthcare leadership role oversees clinical and administrative teams across multiple sites and is responsible for operational excellence, patient experience, center-level performance, and market growth. The Practice Manager serves as an on-site and on-call resource for clinical and administrative escalations and works with clinical teams, regional leadership, centralized departments, business development, vendors, and community partners. The role leads staff supervision and development, manages front desk and patient access workflows, supports efficient and reimbursable care, and owns center-level business performance metrics. The manager partners with the Regional Operations Director and VP on financial goals and works alongside Business Development Managers to support referral relationships and market expansion. IVX Health is a national provider of infusion and injection therapy for people managing complex chronic conditions. Its stated purpose is to improve the lives of those it cares for by redefining the care experience, with values of kindness, integrity, continuous improvement, action, and enjoyment.

Requirements

At least 3 years of leadership experience in a healthcare, outpatient, or multi-site operational setting.
Demonstrated success managing clinical and administrative teams.
Strong financial and operational acumen, including the ability to manage budgets, productivity, and performance metrics.
Excellent communication skills and the ability to build trust across diverse teams.
A solutions-focused approach, including the ability to troubleshoot, resolve conflicts, and implement improvements.
High emotional intelligence, professionalism, and the ability to lead with empathy and decisiveness.

Nice To Haves

Experience in healthcare front desk operations, patient access, or revenue cycle.
Bachelor’s degree in healthcare administration, business, nursing, or a related field.

Responsibilities

Oversee day-to-day operations across assigned centers and serve as the on-site and on-call resource for clinical and administrative escalations.
Directly supervise clinical and non-clinical staff, including hiring, scheduling, payroll, PTO management, and performance development.
Work with front desk staff to support pre-visit verification, patient onboarding, scheduling and retention, and accurate EMR documentation.
Collaborate with clinical teams, regional leadership, and centralized departments, including revenue cycle and pharmacy, to support clean workflows and efficient, reimbursable care.
Own center-level business performance metrics and collaborate with the Regional Operations Director and VP to achieve financial goals.
Serve as the primary liaison for non-referring vendor relationships, including supervising physicians, community groups, and strategic drug partners.
Reinforce IVX Health’s values and standards by fostering operational rigor, continuous improvement, and collaborative leadership.
Work with Business Development Managers to support referral relationships, patient volume, and market expansion efforts.

Benefits

Medical, dental, and vision coverage
Prescription drug coverage and telemedicine services
Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and flexible spending options
401(k) retirement plan with company match
Life, AD&D, and disability insurance
Accident, critical illness, and hospital indemnity coverage
Fertility and family planning support
Tuition reimbursement and certification assistance
Continuing education and professional development resources
Employee Assistance Program and wellness support
Paid time off
Volunteer time off and charitable giving match
Employee referral bonus program