Practice Manager

AmeriVet•Pagosa Springs, CO

About The Position

The Practice Manager oversees the day-to-day operations of Elk Park Animal Hospital, ensuring efficient, high-quality patient care, outstanding client service, and smooth business operations. The role manages administrative, financial, and human resources functions while partnering with veterinarians and staff to maintain a positive and productive work environment. Success requires a strong focus on growth, operational excellence, and achieving financial and operational goals. This full-time role may include evening and/or weekend hours based on client and patient needs. The work takes place in a fast-paced, dynamic environment and may involve occasional lifting and other physical tasks.

Requirements

At least 3–5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.
Demonstrated experience in P&L management and financial analysis is preferred.

Nice To Haves

CVPM, CVBL, and/or a bachelor’s degree in healthcare administration or another relevant area; preferred but not required.
Experience in a veterinary practice or healthcare setting.
Experience in P&L management and financial analysis.

Responsibilities

Supervise and lead veterinary technicians, receptionists, and support staff; manage recruitment, records, onboarding, training, and performance.
Develop and optimize staff schedules to meet patient needs, provide adequate coverage, and remain within labor budgets.
Foster a positive, collaborative work environment and motivate the team to achieve goals and implement new initiatives.
Oversee budgeting, billing, expenses, and financial reports; develop action plans and collaborate with partners to set and achieve financial goals.
Ensure accurate and timely billing and payments, and monitor accounts receivable and collections.
Lead and coach the team in providing exceptional client service and meaningful client connections.
Monitor client reviews and respond promptly and professionally to inquiries and feedback.
Use tools and quality controls to maintain high standards of patient care and client communication.
Manage daily operations, including inventory, scheduling, office supplies, and equipment maintenance.
Implement and refine practice policies and procedures to improve efficiency and effectiveness.
Execute marketing strategies to attract new clients and retain current clients; oversee social media, website content, and other marketing materials.
Build the hospital’s community presence through events, promotions, and outreach programs.
Ensure compliance with veterinary regulations and applicable health, safety, and labor laws.
Oversee practice records and client and patient databases to ensure accuracy and confidentiality.
Ensure OSHA workplace-safety compliance, including hazardous-material handling and waste disposal; stay informed about regulations and trends and implement needed procedural changes.
Train staff to use practice technology effectively and work with IT support to triage and address practice needs.