Practice Manager

NeighborHealth Center • Raleigh, NC

12d • Onsite

About The Position

The Practice Manager oversees the daily operations of NeighborHealth Center, ensuring efficient service delivery, quality patient care, and effective management of clinic resources. This leadership role is responsible for administrative functions, staff supervision, and implementing strategies that support the clinic's mission of providing accessible healthcare to the community. The position will lead the operations of NeighborHealth Center's second clinic as part of the organization's continued growth.

Requirements

• Excellent leadership, communication, and interpersonal skills.
• Ability to take initiative and proactively analyze and solve problems across multiple clinic departments.
• Ability to cultivate and develop inclusive and equitable working relationships with coworkers and community members.
• Ability to advocate for individuals of all ethnicities, genders, ages, and backgrounds.
• Flexibility to adapt to changing or stressful conditions, including unanticipated schedule changes.
• Adequate written and verbal communication skills to communicate coherently and professionally with patients and coworkers.
• Computer literacy, including internet use and a Windows environment with Outlook, Word, and Excel.
• Bachelor's degree in a health-related field, such as nursing, health administration, or healthcare management; or an equivalent combination of education and experience demonstrating the required knowledge and skills.
• Minimum of 3 to 5 years of experience in healthcare management.
• Experience supervising diverse staff and managing operational budgets.
• Knowledge of medical office procedures, insurance, billing practices, and electronic health records.
• Ability to work onsite Monday through Friday during the hours of 7:45 am and 5 pm; occasional Saturdays may be required.
• When working remotely, ability to use a private home workspace where screens and conversations cannot be seen or overheard, with secure, password-protected home internet that is not shared or public Wi-Fi, to protect patient confidentiality.
• Fluency in reading, writing, speaking, and comprehending English as needed for essential job functions, including patient communication, documentation, and safety-related instructions.
• Up-to-date immunizations as required for the role, subject to medical or religious exemption requests in accordance with applicable law and NHC policy.
• Ability, with or without reasonable accommodation, to sit or stand often for prolonged periods and carry or lift objects up to 20 pounds.

Nice To Haves

• Healthcare management experience in a community health setting is preferred.

Responsibilities

• Oversee the front office, medical assistant, nursing, and interpretation services teams.
• Maintain and monitor clinical operations, including supplies, staffing ratios, scheduling, and the staffing/operations dashboard.
• Ensure the Electronic Medical Record is operational and accurately captures needed data and records.
• Monitor data for clinical performance metrics.
• Collaborate with providers to develop effective templates that meet productivity goals.
• Supervise and be accountable for daily practice operations, including clinic flow from check-in to check-out, collaboration with billing to support optimal collections, and staff occupational health and safety.
• Interact with patients as needed, documenting and following policy and procedure for incidents and grievances.
• Collaborate with the Chief Medical Officer to guide clinical compliance and best practices and implement them operationally.
• Work with the COO to implement organizational and operational strategies as needed.
• Manage the clinic's finances, provide input for budget preparation, and ensure costs are well-controlled.
• Participate in strategic planning, goal setting, and writing and implementing procedures; ensure compliance with and achievement of goals and procedures.
• Promote staff growth in leadership, clinical excellence, patient-centered care, education, and organizational involvement.
• Work with Human Resources on hiring, onboarding, and offboarding team members.
• Direct new-hire training and provide training, retraining, and skills documentation to maintain team performance.
• Hold routine department meetings to support efficient clinic and department workflows.
• Receive input on, review, and report team-member performance.
• Ensure compliance with federal, state, and local regulations, including HRSA, OSHA, and HIPAA regulations.
• Resolve conflicts between staff members and patient complaints.
• Support employee motivation, retention, and engagement through ongoing coaching and promotion of teamwork.
• Troubleshoot staff issues and proactively establish lasting changes and procedures to prevent future issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager