Practice Manager

Upperline Health•Waycross, GA

About The Position

Upperline Health is a multispecialty care group focused on delivering comprehensive, whole-person specialty care. The Practice Manager is a leader responsible for operational excellence, provider relationships, and business success across the Valdosta, Waycross, Tifton, and Fitzgerald, Georgia offices. The role works collaboratively with Regional Managers, Regional Directors/Regional Vice Presidents, Clinic Leads, providers, central teams, and clinic staff to resolve operational issues and implement organizational initiatives. This fast-paced position oversees clinic operations and performance, including clinic financial and operational measures, staffing, supplies, patient referrals and scheduling, team development, and local outreach. The Practice Manager is responsible for daily clinic coverage, timely decision-making, regular data reporting, and maintaining a positive clinic culture.

Requirements

Direct management experience overseeing a clinic team.
Proven experience leading and influencing a diverse group of stakeholders.
Demonstrable success leading initiatives, establishing and achieving goals, and motivating a team.
Excellent computer skills and strong knowledge of medical terminology.
Effective communication skills, including excellent grammar and interpersonal skills.
Ability to thrive in a fast-paced, collaborative environment.
Exceptional customer service skills.
Reliable transportation.

Nice To Haves

Healthcare management experience is preferred.
Previous experience working with an EMR; athenahealth EMR experience is a plus.

Responsibilities

Lead execution of in-clinic operational initiatives in collaboration with clinics, doctors, central leadership, regional leadership, and the broader care team.
Own clinic P&L and manage key performance indicators for fee-for-service and value-based care, including visits, charges, patient enrollment and engagement, and admits per thousand.
Manage clinic staffing and supplies ordering.
Build effective teams in partnership with providers and clinic staff.
Recruit and hire non-provider clinical staff, manage performance, support employee and doctor experience, and minimize turnover.
Ensure daily clinic coverage and appropriate staffing.
Manage clinic referral conversion, monitor physician schedule templates, and ensure adherence to scheduling cadence for high-risk patients.
Resolve operational problems promptly and respond quickly to providers, clinic staff, and other care team members.
Lead local outreach, develop relationships with primary care physicians and other referring providers, and generate clinic referrals.
Maintain a positive clinic culture and build trust and respect within the clinic.
Make timely, high-quality decisions.
Provide regular data reporting to operational leadership.
Perform other related duties as deemed necessary by Upperline Health.