CCA Practice Operations Manager

Cooper University Hospital•Sewwll, NJ

16d

About The Position

The CCA Practice Operations Manager serves as a key resource for practice operations and is responsible for overseeing the administrative, business, and clinical operations of a private medical or wellness practice. The role requires working knowledge of ambulatory administrative and clinical operations and includes direct oversight of PSRs, MAs, and clinical operations. The manager works closely with the Director of Clinical Practice and Regulatory Compliance, the Assistant Director of Quality & Safety for Cooper Care Alliance, and the CCA Practice Medical Director to support quality, patient access, administrative, and departmental goals. Responsibilities include supervising staff; overseeing daily practice operations, patient flow, appointment scheduling, and inventory; developing and implementing workplace procedures and policies; ensuring regulatory compliance; and managing programs, budgets, fiscal matters, employee HR matters, and operational statements. The manager also sets strategic goals, reports operational data, coordinates staff meetings and performance reviews, addresses patient complaints, and collaborates with physicians on business strategies and patient services.

Requirements

At least 3 years of management and operations experience in an ambulatory care setting.
Prior leadership experience.
Strong background in building relationships and managing teams across multiple staff levels.
Proven success managing programs, fiscal matters, employee HR matters, statements of operations, and budgets.
Working knowledge of regulatory compliance in an ambulatory setting, including HIPAA and business practices.
Excellent written, verbal, interpersonal, and presentation communication skills.
Excellent analytical, problem-solving, organizational, multitasking, and time-management skills.
Computer literacy and knowledge of relevant healthcare and administrative software, including EHR and IT systems.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Knowledge of Kronos payroll, PTO, staffing schedules, and evaluations.
Knowledge of profit-and-loss statements, budgets, and business operations.
In-depth knowledge of healthcare finances, best practices, and standards.
Understanding of medical-industry health and safety standards, regulatory requirements, and human relations.
Ability to establish effective workplace procedures and ensure policies are followed.
Detail-oriented and able to work in a fast-paced environment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise and manage staff, including hiring, training, scheduling, and performance evaluation.
Oversee daily practice operations, including patient flow, appointment scheduling, and inventory management.
Develop, implement, review, and renew policies and standard operating procedures for efficient operations and regulatory compliance.
Provide direct oversight of PSRs, MAs, and clinical operations.
Manage administrative operations and monitor staffing schedules, payroll, and PTO using Kronos.
Manage programs, budgets, fiscal matters, employee HR matters, statements of operations, and practice business operations.
Monitor medication and medical-equipment inventory and arrange resupply.
Interact with patients and address their complaints.
Coordinate regular staff meetings and performance reviews.
Collaborate with physicians and the CCA Practice Medical Director on business strategies, patient services, quality metrics, patient access metrics, administrative statistics, and departmental goals.
Perform data reporting for CCA and ensure departmental goals are met.
Ensure policies and practices meet industry standards and government regulations.
Set strategic goals using analysis and projections for business success.
Perform other duties as assigned.