Practice Operations Manager

Shields Health Care Group • Quincy, MA

1d

About The Position

The SRA Practice Operations Manager oversees the administrative and operational functions of the physician practice. The role manages daily operations, supports regulatory compliance and exceptional patient care, monitors budgets and financial performance, and maintains reporting on practice outputs.

Working with the Medical Director and cross-functional teams, the manager develops and implements plans to improve operational effectiveness and practice growth while containing costs without compromising care quality or innovation. The role also supports payer relationships and contracting, staff and performance management, physician recruitment and compensation discussions, and projects that implement technology and consistent workflows. The manager is accountable for risk, compliance, and quality and safety standards for SRA and Shields.

Requirements

• Bachelor’s degree in business or healthcare administration and/or a minimum of 5 years’ experience in practice administration.
• 4 years of relevant experience.
• Supervisory experience directing others’ work.
• Excellent computer skills, including electronic medical record (EMR) systems and Microsoft Office suite.
• Detail-oriented, with the ability to manage multiple tasks accurately.
• Proactive approach to identifying and addressing issues.
• Collaborative approach with cross-functional teams and external partners.
• Ethical conduct and integrity and transparency in vendor interactions.
• Adaptability and willingness to approach challenges as opportunities to grow and improve.
• Effective communication skills with team members and external partners.

Nice To Haves

• Healthcare experience preferred.
• Experience working with physicians preferred.

Responsibilities

• Manage daily practice operations by implementing policies and procedures that support consistency, efficiency, and exceptional patient care.
• Work collaboratively with other Shields departments to ensure compliance with industry regulations, billing protocols, safety, and security requirements.
• Develop budgets, monitor expenses, analyze financial information, identify trends, and adjust operations to meet goals.
• Create and maintain reporting on practice outputs.
• Collaborate with the Medical Director to develop and implement strategic plans and objectives that enhance operational effectiveness and practice growth, emphasizing cost containment without jeopardizing quality of care or innovation.
• Collaborate with the Marketing Team and support areas such as IT, HR, and Finance to manage events that showcase the Radiology Team, build community education, strengthen relationships, and drive scan volumes.
• Facilitate communication among team members, partners, and business associates.
• Assist in managing payer relationships, including monitoring reimbursements and negotiating with payers.
• Manage professional services agreements, payer contracting, and purchasing, and participate in the insurance renewal process.
• Analyze SRA’s financials and provide operational insights.
• Handle staff and performance management, including physician recruitment.
• Partner with HR on physician compensation and negotiations.
• Lead Radiologist team projects to implement technology and workflows consistently.
• Be accountable for risk and compliance.
• Drive critical quality and safety standards for SRA and Shields.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager