Practice Operations Manager

Shared Practices Group • Atlanta, GA

10d • Onsite

About The Position

The Practice Operations Manager leads the business and daily operations of a dental practice, driving performance, coaching the team toward revenue goals, and overseeing the patient experience from first contact through post-treatment. The role is responsible for meeting monthly collection targets, supporting practice profitability and growth, ensuring compliance, and maintaining high standards of patient service. The manager oversees the Sales Consultant, Dental Assistants, and Lab Technicians.

Requirements

• 3–5 years of experience in a leadership or sales-focused role.
• Proven ability to drive revenue and coach performance.
• Proficiency in Google Suite.
• Strong leadership, communication, and problem-solving skills.
• Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

• Dental knowledge.

Responsibilities

• Own the daily pacing sheet and monitor collections needed to stay on track.
• Monitor monthly AP and identify production gaps and opportunities.
• Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
• Drive upgrade performance by identifying candidates and coaching consultation strategies.
• Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
• Celebrate successes, troubleshoot performance gaps, and keep the team focused on outcomes.
• Oversee day-to-day office operations to support efficiency and patient satisfaction.
• Implement and maintain policies, procedures, and compliance standards.
• Track and report weekly KPIs through the practice scorecard.
• Support inventory management and ordering as needed.
• Recruit, train, and coach high-performing staff.
• Schedule and coordinate staff coverage to support production goals.
• Conduct performance reviews and support ongoing employee development.
• Foster a culture of accountability, energy, and results.
• Ensure excellent patient service from consultation through post-treatment.
• Complete consultations when needed.
• Manage patient records and appointment flow.
• Address patient concerns professionally and promptly.
• Oversee collections and ensure monthly revenue targets are met.
• Manage profit and loss responsibilities.
• Manage accounts receivable and payable, along with daily and monthly closings in Open Dental.
• Monitor expenses and identify cost-effective solutions.

Benefits

• Competitive base salary
• Medical, dental, and vision benefits
• Company-paid life insurance
• 401(k)
• Paid holidays, vacation, and sick time
• Leadership development and career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed