Manager, Practice Operations
About The Position
The Manager, Practice Operations oversees operational functions for multiple smaller-scale or lower-complexity BT Health practices. The role manages staffing, clinical schedules, and practice workflows; implements centralized initiatives; analyzes practice data and operations; and develops solutions to address identified gaps and opportunities. The manager emphasizes team performance, change management, and building a patient-oriented culture across practices. In collaboration with BT Health leadership, the role supports practice and organizational goal setting and executes key performance indicators, including productivity, cost containment, quality, and patient satisfaction. The position is located in Daly City, California.
Requirements
- Undergraduate degree from an accredited four-year university or equivalent; preferably in a healthcare-related field of study.
- At least 8 years of professional experience.
- At least 5 years of experience in Practice Management.
Responsibilities
- Oversee practice administration and clinic operations across multiple BT Health locations, including initiatives related to clinical operations such as EHR deployment.
- Promote a common culture of interdependence among practices, with an emphasis on patient experience.
- Develop and implement policies and procedures for non-clinician staff, and collaborate on the development and implementation of policies and procedures for clinicians.
- Collaborate with Practice Site Leads and/or Supervisors, Practice Operations, to ensure operations meet the needs of patients, clinicians, and staff efficiently.
- Lead the team through change management and support organizational growth.
- Drive team performance and organizational Key Performance Indicators, including productivity, cost containment, quality, and patient satisfaction.
- Analyze practice data and operations and develop solutions to address gaps and opportunities.
- Collaborate with BT Health leadership on practice and organizational goal setting.
Benefits
- Medical, vision, and dental coverage.
- 401(k) savings plan with company match.
- Flexible time off.
- 9 paid holidays.
- Competitive compensation package and benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
