Practice Operations Manager

Shared Practices Group•Voorhees, NJ

7d•Onsite

About The Position

Shared Practices Group (SPG) is a rapidly growing dental implant organization with more than 40 practices across the United States, focused on dentures and implant dentistry. Its mission is to expand access to life-changing full-arch care. The company describes its culture as energetic, high-performing, tight-knit, and grounded in a Team First mindset. The Practice Operations Manager leads the practice as a business, driving daily performance, coaching the team toward revenue goals, and overseeing the patient experience from first contact through treatment outcomes. The role is responsible for achieving monthly collection targets, maintaining regulatory compliance, leading and motivating the dental team, and contributing to the practice’s reputation, profitability, and long-term success. This is an in-office, Monday-through-Friday position from 8:00 a.m. to 5:00 p.m.

Requirements

3–5 years of experience in a leadership or sales-focused role.
Proven ability to drive revenue and coach performance.
Proficiency in Google Suite.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

Dental knowledge.

Responsibilities

Manage the daily pacing sheet and track the collections needed to meet targets.
Monitor monthly accounts payable and identify production gaps and opportunities.
Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
Identify upgrade candidates and coach the consultation strategy.
Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
Celebrate successes, troubleshoot performance gaps, and keep the team focused on outcomes.
Oversee day-to-day office operations to support efficiency and patient satisfaction.
Implement and maintain policies, procedures, and compliance standards.
Track and report weekly key performance indicators through the practice scorecard.
Support inventory management and ordering when needed.
Recruit, train, and coach staff.
Schedule and coordinate coverage to support production goals.
Conduct performance reviews and support ongoing staff development.
Foster a culture of accountability, energy, and results.
Ensure excellent patient service from consultation through post-treatment.
Complete consultations when needed.
Manage patient records and appointment flow.
Address patient concerns professionally and promptly.
Oversee collections and meet monthly revenue targets.
Take responsibility for the practice’s profit and loss.
Manage accounts receivable and payable, as well as daily and monthly closings in Open Dental.
Monitor expenses and identify cost-effective solutions.
Supervise the Sales Consultant, Dental Assistants, and Lab Technicians.