Manager, Practice Operations

Altais Health Solutions•San Francisco, CA

About The Position

The Manager, Practice Operations oversees operational functions across multiple smaller-scale or lower-complexity BT Health practices. The role manages staffing, clinical schedules, and practice workflows, implements centralized initiatives, analyzes practice data and operations, and develops solutions to address identified gaps and opportunities. It places significant emphasis on team performance, change management, and building a patient-oriented culture across practices. Working with BT Health leadership, the Manager helps set practice and organizational goals and executes key performance indicators, including productivity, cost containment, quality, and patient satisfaction. The role oversees practice administration and clinic operations, leads operational initiatives such as EHR deployment, develops and implements policies and procedures for non-clinician staff, and collaborates on clinician policies and procedures. The Manager works with Practice Site Leads and/or Supervisors, Practice Operations to ensure operations meet the needs of patients, clinicians, and staff, while supporting organizational growth and positive experiences for patients, providers, and team members. The role is located in Daly City, California.

Requirements

Undergraduate degree from an accredited four-year university or equivalent, preferably in a healthcare-related field of study.
At least 8 years of professional experience.
At least 5 years of experience in practice management.

Responsibilities

Oversee practice administration, clinic operations, staffing, clinical schedules, and workflows across multiple BT Health locations.
Oversee BT Health initiatives related to clinical operations, such as EHR deployment.
Implement centralized initiatives and analyze practice data and operations to identify gaps and opportunities and develop solutions.
Help set goals for practices and the organization in collaboration with BT Health leadership.
Execute organizational key performance indicators, including productivity, cost containment, quality, and patient satisfaction.
Lead the creation and promotion of a common culture of interdependence among practices, emphasizing patient experience.
Develop and implement policies and procedures for non-clinician staff, and collaborate on the development and implementation of policies and procedures for clinicians.
Collaborate with Practice Site Leads and/or Supervisors, Practice Operations to ensure practice operations efficiently meet the needs of patients, clinicians, and staff.
Lead the team through change management and support growth within the organization.
Drive team performance and organizational key performance indicators.
Foster engagement and positive experiences for patients, providers, and team members across the organization.