Practice Operations Manager
About The Position
The Practice Operations Manager leads the dental practice as a business, driving daily performance, coaching the team toward revenue goals, and overseeing the patient experience from initial contact through treatment outcomes. The role is responsible for meeting monthly collection targets, providing excellent patient service, ensuring compliance with legal regulations, and supporting the practice’s reputation, profitability, and long-term success. The manager oversees sales and revenue growth, daily office operations, team leadership, patient experience, and financial management. This position supervises the Sales Consultant, Dental Assistants, and Lab Technicians. It is an in-office, Monday–Friday position from 8:00 a.m. to 5:00 p.m.
Requirements
- 3–5 years of experience in a leadership or sales-focused role.
- Proven ability to drive revenue and coach performance.
- Proficiency in Google Suite.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, goal-driven environment.
Nice To Haves
- Dental knowledge is preferred.
Responsibilities
- Own the daily pacing sheet and track the collections needed to meet goals.
- Monitor monthly accounts payable and identify production gaps and opportunities.
- Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
- Drive upgrade performance by identifying candidates and coaching consultation strategy.
- Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
- Celebrate wins, troubleshoot performance gaps, and keep the team focused on outcomes.
- Oversee day-to-day office operations to support efficiency and patient satisfaction.
- Implement and maintain policies, procedures, and compliance standards.
- Track and report weekly KPIs using the practice scorecard.
- Support inventory and ordering as needed.
- Recruit, train, and coach staff; schedule coverage; conduct performance reviews; and support ongoing development.
- Foster a culture of accountability, energy, and results.
- Ensure exceptional patient service from consultation through post-treatment and complete consultations when needed.
- Manage patient records and appointment flow, and address patient concerns professionally and promptly.
- Oversee collections and meet monthly revenue targets.
- Manage profit and loss responsibilities, accounts receivable and payable, and daily and monthly closings in Open Dental.
- Monitor expenses and identify cost-effective solutions.
Benefits
- Competitive base salary of $65,000–$75,000 per year.
- Medical, dental, and vision benefits.
- Company-paid life insurance.
- 401(k).
- Paid holidays, vacation, and sick time.
- Leadership development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
