Practice Operations Manager

Shared Practices Group LLC•Phoenix, AZ

1d•$65,000 - $75,000•Onsite

About The Position

Shared Practices Group (SPG) is a growing dental implant organization with more than 40 practices across the United States, focused on dentures and implant dentistry. Its mission is to expand access to full-arch care. The Practice Operations Manager leads the practice as a business, driving daily performance, coaching the team toward revenue goals, meeting monthly collection targets, and owning the patient experience from the first call through the final outcome. The role combines sales strategy, performance coaching, and operational leadership. The manager oversees office operations, supports regulatory compliance, motivates the dental team, and contributes to practice growth. The position has profit-and-loss responsibility and supervises the Sales Consultant, Dental Assistants, and Lab Technicians.

Requirements

3–5 years of experience in a leadership or sales-focused role.
Proven ability to drive revenue and coach performance.
Proficiency in Google Suite.
Strong leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

Dental knowledge.

Responsibilities

Own the daily pacing sheet and track collections needed to meet targets.
Monitor monthly accounts payable and identify production gaps and opportunities.
Work with the Smile Consultant to plan callbacks, set call targets, and track conversion.
Identify candidates for upgrades and coach the consultation strategy.
Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
Celebrate wins, troubleshoot performance gaps, and keep the team focused on outcomes.
Oversee daily office operations to promote efficiency and patient satisfaction.
Implement and maintain policies, procedures, and compliance standards.
Track and report weekly KPIs through the practice scorecard.
Support inventory management and ordering as needed.
Recruit, train, and coach staff; coordinate coverage to support production goals; conduct performance reviews and ongoing development; and foster accountability and results.
Ensure excellent patient service from consultation through post-treatment, complete consultations when needed, manage patient records and appointment flow, and address patient concerns promptly and professionally.
Oversee collections and monthly revenue targets, manage profit-and-loss responsibilities, accounts receivable and payable, and daily and monthly closings in Open Dental, and monitor expenses for cost-effective solutions.