Practice Operations Manager
About The Position
Shared Practices Group (SPG), a growing dental implant organization with more than 40 practices across the United States, is hiring a Practice Operations Manager to lead a dental practice as a business. The manager drives daily performance, coaches the team toward revenue goals, meets monthly collection targets, and owns the patient experience from first call through final outcome. The role combines sales strategy, performance coaching, and operational leadership, with responsibility for service quality, regulatory compliance, team leadership, and contributions to practice growth.
Requirements
- 3–5 years of experience in a leadership or sales-focused role.
- Proven ability to drive revenue and coach performance.
- Proficiency in Google Suite.
- Strong leadership, communication, and problem-solving skills.
- Ability to thrive in a fast-paced, goal-driven environment.
Nice To Haves
- Dental knowledge.
Responsibilities
- Own the daily pacing sheet and track collection progress against targets.
- Monitor monthly accounts payable and identify production gaps and opportunities.
- Partner with the Smile Consultant to plan callbacks, set call targets, and track conversion.
- Improve upgrade performance by identifying candidates in advance and coaching consultation strategy.
- Lead morning huddles focused on goals, behaviors, opportunities, and accountability.
- Celebrate wins, troubleshoot performance gaps, and maintain focus on outcomes.
- Oversee day-to-day office operations to support efficiency and patient satisfaction.
- Implement and maintain policies, procedures, and compliance standards.
- Track and report weekly KPIs through the practice scorecard.
- Support inventory and ordering when needed.
- Recruit, train, and coach staff; schedule coverage; conduct performance reviews; and support ongoing development.
- Foster a culture of accountability, energy, and results.
- Ensure exceptional patient service from consultation through post-treatment, complete consultations when needed, manage records and appointment flow, and address patient concerns professionally and urgently.
- Oversee collections and meet monthly revenue targets; take P&L responsibility; manage accounts receivable/payable and daily and monthly closings in Open Dental; and monitor expenses for cost-effective solutions.
- Supervise the Sales Consultant, Dental Assistants, and Lab Technicians.
Benefits
- Competitive base salary of $65,000–$75,000 per year.
- Full healthcare benefits, including medical, dental, and vision.
- Company-paid life insurance.
- 401(k).
- Paid holidays, vacation, and sick time.
- Leadership development and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
