Health System Specialist (Associate Group Practice Manager)

Veterans Health Administration • White River Junction, VT

12h

About The Position

This position is in the Department of Veterans Affairs, Veterans Health Administration, Clinical Operations Service at the VA Medical Center in White River Junction, Vermont. The Associate Group Practice Manager performs a broad range of analytical activities supporting the Medical Center’s mission to provide quality patient care, education, and research, with emphasis on effective use of resources.

The role supports outpatient access and quality evaluation, resource planning, cost and effectiveness analysis, process improvement, clinic record-management compliance, and development of programs and policies that meet Joint Commission standards and accreditation requirements. The selectee may be promoted to the full performance level without further competition when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position may be authorized for telework; eligibility will be discussed during the interview. The work does not inherently include physical requirements essential to successful performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Requirements

• U.S. citizenship is required.
• Applicants must meet the applicable time-in-grade requirement: 52 weeks at GS-09 for GS-11 consideration, or 52 weeks at GS-11 for GS-12 consideration, for applicable current or former federal employees.
• Meet the Individual Occupational Requirement for the GS-0671 series through qualifying education in hospital administration, public health administration, or a related field with health-care-administration coursework; qualifying progressively responsible health-care analytical, administrative, clinical-management, or supervisory experience; or qualifying agency-sponsored on-the-job training.
• For GS-11, one year of specialized experience equivalent to GS-09 involving evaluation of data, statistical methods, trend identification, and support for healthcare initiatives improving access, efficiency, and quality; program-performance review; anticipating resource needs; supporting leadership decisions; and strong verbal and written communication; or qualifying doctoral-level education; or an applicable combination of education and experience.
• For GS-12, one year of specialized experience equivalent to GS-11, including healthcare data and trend analysis, program-performance review, resource forecasting, leadership decision support, making and presenting recommendations, coordinating with facility leadership and service lines, and contributing to strategic plans.
• Applicants relying on education to qualify must provide transcripts. Experience must be fully documented on the resume, including job title, duties, start and end month/year, and hours worked per week.
• Selected applicants must complete a background/suitability investigation and online onboarding; males born after December 31, 1959, must be registered for Selective Service.
• A one-year probationary period is required.
• VA Health Care Personnel must receive annual seasonal influenza vaccination or obtain a medical or religious exemption; personnel with an exemption must wear a face mask.
• Only qualifying education from institutions recognized by the U.S. Department of Education may be used. Foreign education requires a Certificate of Foreign Equivalency with transcripts.

Nice To Haves

• Master’s degree.
• Experience with process improvement, project management, and data analysis.

Responsibilities

• Assess processes and procedures to identify areas of effectiveness, efficiency, and improvement for proposal through the local GPM group and supervisor.
• Assist in evaluating outpatient patient feedback related to access and quality measures at the facility.
• Collaborate with Veterans Experience, clinic management, scheduling, and analytics groups.
• Collect, analyze, and report trended data sets and make recommendations to assist with resource allocation.
• Analyze and interpret complex data; research and prepare comprehensive reports.
• Advise departments on allocation of fiscal, personnel, equipment, and space resources.
• Ensure clinic record-management guidelines are followed.
• Perform cost analysis and cost-effectiveness studies to determine make-or-buy decisions addressing gaps.
• Monitor business and clinical analysis recommendations across service lines to determine facility-level trends and impacts.
• Develop programs and policies to meet Joint Commission standards and ensure accreditation.
• Consult or advise clinical and administrative staff on developing, analyzing, and coordinating resource requests, including staff, space, and equipment.
• Assist clinic managers in forecasting the impact of staff changes and developing countermeasures to mitigate the effect of staff shortages on access to care.
• Implement process-improvement and training opportunities that support frontline employees in providing predictable, consistent, and comfortable customer-service experiences.
• Maintain knowledge of CPM training materials and support fulfillment of action plans to meet CPM training requirements.

Benefits

• Federal employee benefits package; the specific benefits offered depend on position type and eligibility.
• Annual leave accrual may, subject to VA approval, receive service credit for qualifying job-related non-federal experience or active-duty uniformed military service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level