Health System Specialist- Associate Group Practice Manager

Veterans Health Administration • Kansas City, MO

2d

About The Position

This position reports to the Chief of Staff Group Practice Manager (GPM) and supports the GPM and ambulatory care services at the facility and related Community Based Outpatient Clinics (CBOCs) on access to care. The role provides consultative support on access issues, evaluates clinic management and access processes, analyzes clinical performance and patient feedback, and helps develop and implement strategic plans to improve ambulatory care. The position also supports clinic managers with resource planning, training, communications, facility planning, scheduling, and administrative compliance. The announcement states that the role is no longer Bargaining Unit eligible. The position is not virtual; telework may be authorized, with eligibility discussed during the interview process. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with compressed or flexible scheduling available. Promotion to the full performance level may be possible without further competition when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion.

Requirements

• Must be a U.S. citizen.
• Meet the Individual Occupational Requirement for the GS-0671 occupational series through qualifying education, progressively responsible healthcare analytical, administrative, clinical management or supervisory experience, or qualifying agency-sponsored on-the-job training.
• For GS-11: one year of specialized experience equivalent to at least GS-09, or qualifying graduate education (a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.), or an eligible combination of education and experience.
• For GS-12: one year of specialized experience equivalent to at least GS-11; there is no educational substitution at this grade.
• Specialized experience includes evaluating data, applying statistical methods, identifying trends, supporting strategic initiatives to improve healthcare access, efficiency, and quality, reviewing program performance, anticipating resource needs, and supporting leadership decisions.
• GS-12 specialized experience also includes making recommendations in healthcare settings, presenting recommendations, coordinating with facility leadership and service lines, and contributing to strategic plans by assessing organizational needs and aligning priorities.
• Applicants who are current or former Federal employees applying under applicable provisions must meet time-in-grade requirements: 52 weeks at GS-09 for GS-11, or 52 weeks at GS-11 for GS-12.
• Application materials must document job titles, duties, start and end dates by month and year, and hours worked per week; transcripts are required when relying on education.
• Must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Selected applicants are subject to a background/security investigation and must complete online onboarding and employment identity-verification requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• Must serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Provide consultative services on access-related issues and collaborate with facility service lines to standardize processes.
• Review and interpret regulations and policies, providing input on local application and communication strategies.
• Evaluate clinic management processes and access strategies and recommend improvements.
• Support development and implementation of strategic plans related to access to care.
• Analyze and report on clinical product line performance and recommend improvements.
• Collaborate with Veteran Experience Officers to address patient and family concerns regarding access to services.
• Collect, analyze, and report patient feedback data to inform process improvements.
• Use data analytics and continuous improvement methodologies, such as LEAN and Six Sigma, to meet ambulatory care goals.
• Assist clinic managers with resource allocation, including staff, equipment, and space planning.
• Conduct cost analysis and cost-effectiveness studies to inform make-or-buy decisions and address gaps.
• Develop and monitor training plans for clinic management staff to ensure compliance with national requirements.
• Serve as a liaison for internal and external communications on clinical access issues.
• Participate in facility planning committees and advise on facility improvements and space utilization.
• Monitor and address scheduling, backlog, wait-time, and telephonic-access issues.
• Ensure adherence to record-management guidelines and administrative policies in the clinic setting.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Newly appointed Federal employees may request consideration of job-related non-federal experience or active-duty uniformed military service for annual-leave accrual credit; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed