Practice Group Manager

LifeStance Health•Arlington, TX

1d•Onsite

About The Position

The Practice Group Manager works on site at assigned offices, providing direction, coaching, and support to team members and clinicians. The role serves as a local culture carrier and an extension of operations leadership, monitoring workflows, outcomes, clinician and patient satisfaction, and performance measures to ensure offices meet or exceed clinical, operational, and financial objectives established with leadership. The manager oversees financial performance and office operations, reports on key performance indicators, develops action plans for underperformance, and partners with operations, clinical, medical, and shared-services teams to support clinicians and patients. The position also manages office team performance and engagement, supports clinician onboarding and retention, and helps resolve operational questions and escalated patient complaints. This is an on-site role serving offices in Arlington, Cambridge, and Medford, Massachusetts.

Requirements

Bachelor’s degree with at least 3 years of healthcare leadership experience, or at least 5 years of healthcare leadership experience.
Experience with Microsoft Office.
Strong Excel skills, including pivot tables and formulas.
Strong technical and analytical skills.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information.
Strong organizational skills and attention to detail and accuracy.
Ability to meet the role’s physical demands, including sitting, standing, bending, talking, hearing, walking, and lifting or moving objects up to 25 pounds.

Responsibilities

Manage financial performance of the assigned practice group, including revenue, center margin, and EBITDA targets set with the Operations Director.
Coordinate office responsibilities to ensure efficient operations in accordance with standard operating procedures; escalate and resolve facility issues.
Manage monthly performance reporting for assigned key performance indicators, including variance reporting and action plans.
Provide the Operations Director with root-cause analysis and action plans for areas of underperformance.
Ensure implementation of operational and clinical processes and practices in assigned offices.
Collaborate with shared-services teams to support clinicians and patients and deliver mental health services effectively.
Partner with the Operations Director to manage local referral-source relationships and promote the organization in local geographies to increase patient access.
Work with Operations, Clinical, and Medical Directors to assess patient capacity and clinician utilization.
Build a high-performing office team through selection, training, and performance management, and support a positive workplace culture.
Directly manage the performance and engagement of direct reports, including clinicians and office coordination staff.
Partner with clinical and medical leadership to ensure service delivery follows organizational expectations, policies, and procedures.
Provide administrative oversight and operational support to therapists and prescribers in the practice group.
Support in-office clinician engagement activities that promote organizational culture and clinician satisfaction.
Support onboarding and training for new clinicians, particularly on administrative processes and office-specific operations, and help ensure onboarding tasks are completed.
Partner with the Intake team to support efficient patient matching and timely ramp-up of new clinical team members.
Serve as the operations contact for clinicians’ administrative questions and concerns.
Oversee escalated patient complaints and partner with clinical and medical leadership to resolve them.
Partner with clinical and medical leaders to support clinicians with case consultations, clinical documentation and integrity, and clinical best practices.
Communicate weekly with Operations and Clinical Directors about clinician dissatisfaction issues.
Regularly connect with strong-performing clinicians to gather feedback, provide mentoring, and discuss career progression.