Practice Group Manager

LifeStance Health • Mooresville, NC

2d • Onsite

About The Position

The Practice Group Manager is an on-site leader who provides direction, coaching, and support to team members and clinicians in assigned offices. The manager serves as a local culture carrier and an extension of operations leadership, monitoring workflow, outcomes, clinician and patient satisfaction, and performance measures to help offices meet or exceed clinical, operational, and financial objectives established with leadership.

The role manages financial performance and day-to-day operations across the assigned practice group, supports and develops office teams and clinicians, and collaborates with operational, clinical, medical, and shared-services leaders to ensure effective delivery of mental health services. The position is based at assigned offices in Mooresville, Huntersville, Concord, and Statesville, North Carolina. Compensation starts at $70,000 per year, with quarterly bonus or incentive potential.

Requirements

• Bachelor’s degree with at least 3 years of healthcare leadership experience, or at least 5 years of healthcare leadership experience.
• Experience with Microsoft Office.
• Strong Excel skills, including pivot tables and formulas.
• Strong technical and analytical skills.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and confidential information.
• Highly organized, with strong attention to detail and accuracy.

Responsibilities

• Manage financial performance for the assigned practice group, including revenue, center margin, and EBITDA targets established with the Operations Director.
• Coordinate office responsibilities and ensure assigned offices operate efficiently according to LifeStance standard operating procedures; escalate and resolve facility issues.
• Manage monthly performance reporting for assigned key performance indicators, including variance reporting and action plans.
• Provide the Operations Director with root-cause analysis and action plans for areas of under-performance.
• Implement LifeStance operational and clinical processes and practices in assigned offices to support service excellence and performance goals.
• Collaborate with shared-services teams to provide clinician and patient support and deliver mental health services effectively.
• Partner with the Operations Director to manage local referral-source relationships and promote LifeStance in local geographies to increase patient access to care.
• Work with Operations, Clinical, and Medical Directors to assess patient capacity and clinician utilization.
• Build and develop high-performing office teams through selection, training, and performance management; support office culture and ensure team training needs are met.
• Manage the performance and engagement of direct reports, including clinicians, Lead Practice Coordinators, Practice Coordinators, and Medical Services Coordinators.
• Partner with clinical leadership, the Regional Medical Director, the APRN Director, and the Clinical Director to ensure service delivery follows LifeStance expectations, policies, and procedures.
• Provide administrative oversight and operational support for therapists and prescribers in the practice group.
• Support in-office clinician engagement activities to promote LifeStance culture and improve clinician satisfaction and connection.
• Support onboarding and training of new clinicians, particularly in office administrative processes and center-specific operations; help ensure onboarding tasks are completed.
• Partner with the Intake team to support efficient patient matching and timely ramp-up of new clinical team members.
• Serve as the operations contact for clinician administrative questions and concerns.
• Oversee escalated patient complaints and partner with clinical and medical leadership to resolve them.
• Partner with the Clinical Director and RMD/RAPRN to support clinicians with case consultations, clinical documentation and integrity, and clinical best practices.
• Communicate weekly with Operational and Clinical Directors about clinician dissatisfaction and retention issues.
• Regularly connect with strong-performing clinicians to solicit feedback, mentor, engage, and educate them about career progression paths.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) retirement savings with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program
• Quarterly bonus or incentive potential

What This Job Offers

• Job Type: Full-time
• Career Level: Manager