Practice Group Manager

LifeStance Health•Mooresville, NC

1d•Onsite

About The Position

The Practice Group Manager works on site at assigned offices, providing direction, coaching, and support to team members and clinicians. The manager serves as a local culture carrier and an extension of operations leadership, monitoring workflows, outcomes, clinician and patient satisfaction, and performance measures to ensure offices meet or exceed established clinical, operational, and financial objectives. The role oversees financial performance, office operations, KPI reporting, and implementation of operational and clinical processes. It also builds and supports high-performing office teams, provides administrative oversight for therapists and prescribers, supports clinician onboarding and engagement, and partners with operational, clinical, and medical leadership to resolve issues and support mental health service delivery. The position is on site at assigned locations in Mooresville, Huntersville, Concord, and Statesville, North Carolina. Compensation starts at $70,000 per year, with quarterly bonus or incentive potential.

Requirements

Bachelor’s degree with at least 3 years of healthcare leadership experience, or at least 5 years of healthcare leadership experience.
Experience with Microsoft Office.
Strong Excel skills, including pivot tables and formulas.
Strong technical and analytical skills.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information.
Strong organization, attention to detail, and accuracy.
Ability to meet the physical requirements of the role, including sitting, standing, bending, talking, hearing, walking, and lifting or moving objects up to 25 pounds.

Responsibilities

Manage financial performance for the assigned practice group, including revenue, center margin, and EBITDA targets established with the Operations Director.
Coordinate and oversee office responsibilities to ensure efficient operations in accordance with standard operating procedures; escalate and resolve facility issues.
Manage monthly performance reporting for assigned KPIs, including variance reporting and action plans to meet objectives.
Provide the Operations Director with root-cause analysis and action plans for areas of under-performance.
Implement LifeStance operational and clinical processes and practices in assigned offices to promote service excellence and meet performance goals.
Collaborate with shared services teams to support clinicians and patients and deliver mental health services effectively.
Partner with the Operations Director to manage local referral-source relationships and promote LifeStance in local communities to increase patient access to care.
Work with Operations, Clinical, and Medical Directors to assess patient capacity and clinician utilization.
Build a high-performing office team through selection, training, and performance management, and ensure team training needs are met.
Manage the performance and engagement of direct reports, including clinicians, Lead Practice Coordinators, Practice Coordinators, and Medical Services Coordinators.
Partner with clinical leadership, the Regional Medical Director, the APRN Director, and the Clinical Director to support service delivery in accordance with company expectations, policies, and procedures.
Provide administrative oversight and operational support for therapists and prescribers in the practice group.
Support in-office clinician engagement activities to promote company culture and improve clinician satisfaction and connection.
Support onboarding and training of new clinicians, particularly on administrative processes and center-specific operations, and help ensure onboarding tasks are completed.
Partner with the Intake team to support patient matching and timely ramp-up of new clinical team members.
Serve as the operations contact for clinician administrative questions and concerns.
Oversee escalated patient complaints and partner with clinical and medical leadership to resolve them.
Partner with the Clinical Director and RMD/RAPRN to support clinicians with case consultations, clinical documentation and integrity, and clinical best practices.
Communicate weekly with Operational and Clinical Directors about clinician dissatisfaction issues.
Regularly check in with strong performers to solicit feedback, mentor, and discuss career progression paths.