Practice Group Manager

LifeStance Health•Medford, MA

1d•$68,000 - $90,000•Onsite

About The Position

The Practice Group Manager is an on-site leader who provides direction, coaching, and support to team members and clinicians in assigned offices. The role serves as a local culture carrier and an extension of operations leadership, monitoring workflows, outcomes, clinician and patient satisfaction, and performance measures to ensure offices meet or exceed clinical, operational, and financial objectives established with leadership. The manager oversees the financial performance and day-to-day operations of the assigned practice group, reports on key performance indicators, identifies causes of underperformance, and develops action plans. They build and support a high-performing office team, provide administrative and operational support to clinicians, and collaborate with operational, clinical, medical, and shared-services teams to support effective delivery of mental health services and patient access to care. This is an on-site role serving offices in Arlington, Cambridge, and Medford, Massachusetts. Compensation is $68,000–$90,000 annually, with annual bonus potential.

Requirements

Bachelor’s degree with at least 3 years of healthcare leadership experience, or at least 5 years of healthcare leadership experience.
Experience with Microsoft Office.
Strong Excel skills, including pivot tables and formulas.
Strong technical and analytical skills.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information.
Strong organization, attention to detail, and accuracy.

Responsibilities

Manage the practice group’s financial performance, including revenue, center margin, and EBITDA targets established with the Operations Director.
Coordinate office operations to ensure offices run efficiently and in accordance with standard operating procedures; escalate and resolve facility issues.
Manage monthly performance reporting for assigned key performance indicators, including variance reporting and action plans.
Identify root causes of underperformance and provide corresponding action plans to the Operations Director.
Implement LifeStance operational and clinical processes and practices in assigned offices to support service excellence and performance goals.
Collaborate with shared-services teams to support clinicians and patients and deliver mental health services effectively.
Partner with the Operations Director to manage local referral-source relationships and promote LifeStance in local communities to increase patient access to care.
Work with Operations, Clinical, and Medical Directors to assess patient capacity and clinician utilization.
Select, train, and manage the performance of office team members; support a positive office culture and ensure team training needs are met.
Manage the performance and engagement of direct reports, including clinicians, Lead Practice Coordinators, Practice Coordinators, and Medical Services Coordinators.
Partner with the Clinical Leadership Team, Regional Medical Director, APRN Director, and Clinical Director to ensure service delivery follows company expectations, policies, and procedures.
Provide administrative oversight and operational support for therapists and prescribers in the practice group.
Support in-office clinician engagement activities to promote company culture and clinician satisfaction and connection.
Support onboarding and training of new clinicians, particularly on administrative processes and office operations; follow up on and help complete onboarding tasks.
Partner with the Intake team to support efficient patient matching and timely ramp-up of new clinical team members.
Serve as the operations contact for clinicians’ administrative questions and concerns.
Oversee escalated patient complaints and work with clinical and medical leadership to resolve them.
Partner with clinical and medical leaders to support clinicians with case consultations, clinical documentation and integrity, and clinical best practices.
Communicate weekly with Operational and Clinical Directors about clinician dissatisfaction and retention issues.
Regularly connect with strong-performing clinicians to solicit feedback, mentor, engage, and provide information about career progression.