Practice Group Manager

LifeStance Health•Chicago, IL

1d•Onsite

About The Position

The Practice Group Manager works on site to provide direction, coaching, and support to team members and clinicians in assigned offices. The role serves as a local culture carrier and an extension of operations leadership, monitoring workflows, outcomes, clinician and patient satisfaction, and performance measures to ensure offices meet or exceed clinical, operational, and financial objectives established with leadership. The manager oversees the financial and operational performance of the assigned practice group, supports and manages office teams and clinicians, and partners with operations, clinical, medical, and shared-services leaders to deliver mental health services effectively. Compensation starts at $70,000 per year, with quarterly bonus or incentive potential. The listed office locations are in Chicago, Illinois.

Requirements

Bachelor’s degree with at least 3 years of healthcare leadership experience, or at least 5 years of healthcare leadership experience.
Experience with Microsoft Office.
Strong Excel skills, including pivot tables and formulas.
Strong technical and analytical skills.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information.
Strong organization, attention to detail, and accuracy.
Ability to sit, stand, bend, talk, and hear; frequent walking; ability to lift or move objects up to 25 pounds; and required close, distance, color, peripheral, and depth vision and ability to adjust focus.

Responsibilities

Manage financial performance for the assigned practice group, including revenue, center margin, and EBITDA targets established with the Operations Director.
Coordinate and oversee office responsibilities to support efficient operations in accordance with standard operating procedures; escalate and resolve facility issues.
Manage monthly performance reporting for assigned key performance indicators, including variance reporting and action plans.
Provide the Operations Director with root causes and action plans for identified underperformance.
Ensure implementation of operational and clinical processes and practices in assigned offices.
Collaborate with shared-services teams to support clinicians and patients and deliver mental health services effectively.
Partner with the Operations Director to manage local referral-source relationships and promote the organization in local areas to increase patient access to care.
Work with Operations, Clinical, and Medical Directors to assess patient capacity and clinician utilization.
Select, train, and manage the performance of office team members; promote office culture and ensure training needs are met.
Manage the performance and engagement of direct reports, including clinicians, Lead Practice Coordinators, Practice Coordinators, and Medical Services Coordinators.
Partner with clinical and medical leadership to ensure service delivery follows organizational expectations, policies, and procedures.
Provide administrative oversight and operational support for therapists and prescribers in the practice group.
Support in-office clinician engagement activities to promote culture, satisfaction, and connection.
Support onboarding and training of new clinicians, particularly on office administrative processes and center-specific operations; help ensure onboarding tasks are completed.
Partner with the Intake team to support efficient patient matching and timely ramp-up of new clinicians.
Serve as the operations contact for clinicians’ administrative questions and concerns.
Oversee escalated patient complaints and partner with clinical and medical leadership to resolve them.
Partner with clinical and medical leaders to support clinicians with case consultation, clinical documentation and integrity, and clinical best practices.
Communicate weekly with Operational and Clinical Directors about clinician dissatisfaction and retention issues.
Regularly engage strong performers to solicit feedback, mentor them, and discuss career progression.