Practice Group Manager

LifeStance Health•Erie, PA

1d•Onsite

About The Position

The Practice Group Manager is an on-site leader who provides direction, coaching, and support to team members and clinicians in assigned offices. The role serves as a local culture carrier and an extension of operations leadership, monitoring workflows, outcomes, clinician and patient satisfaction, and performance measures to help the offices meet or exceed clinical, operational, and financial objectives established with leadership. The manager oversees practice-group financial performance, office operations, performance reporting, and team development. They work with operations, clinical, medical, and shared-services partners to support clinicians and patients, improve service delivery, manage local referral relationships, and address operational or patient-care concerns. The position directly manages office staff and provides administrative and operational support to therapists and prescribers. The position is based on site at the listed Chicago offices. Compensation starts at $70,000 per year, with potential quarterly bonuses or incentives.

Requirements

Bachelor’s degree with at least 3 years of healthcare leadership experience, or at least 5 years of healthcare leadership experience.
Experience with Microsoft Office.
Strong Excel skills, including pivot tables and formulas.
Strong technical and analytical skills.
Excellent written and verbal communication skills.
Ability to handle sensitive and confidential information.
Strong organization, attention to detail, and accuracy.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects weighing up to 25 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Manage financial performance for the assigned practice group, including revenue, center margin, and EBITDA targets established with the Operations Director.
Coordinate office responsibilities, support efficient operations in accordance with standard operating procedures, and escalate or resolve facility issues.
Report monthly on assigned key performance indicators, including variances and action plans; identify root causes and corrective actions for under-performance.
Implement operational and clinical processes and practices in assigned offices to support service excellence and performance goals.
Collaborate with shared-services teams to support clinicians and patients and deliver mental health services effectively.
Work with the Operations Director to manage local referral-source relationships and promote the organization in local areas to increase patient access to care.
Work with operations, clinical, and medical leaders to assess patient capacity and clinician utilization.
Select, train, and manage the performance of office team members, build a high-performing team, and ensure office training needs are met.
Manage the performance and engagement of direct reports, including clinicians, Lead Practice Coordinators, Practice Coordinators, and Medical Services Coordinators.
Partner with clinical leadership, the Regional Medical Director, APRN Director, and Clinical Director to support mental health service delivery in accordance with organizational expectations, policies, and procedures.
Provide administrative oversight and operational support for therapists and prescribers in the practice group.
Support in-office clinician engagement activities to strengthen organizational culture, clinician satisfaction, and connection.
Support onboarding and training of new clinicians, particularly on office administrative processes and center-specific operations; follow up to help ensure onboarding tasks are completed.
Partner with the Intake team to support efficient patient matching and timely ramp-up of new clinical team members.
Serve as the operations contact for clinician administrative questions and concerns.
Oversee escalated patient complaints and partner with clinical and medical leadership to resolve them.
Partner with the Clinical Director and RMD/RAPRN to support clinicians with case consultations, clinical documentation and integrity, and clinical best practices.
Communicate weekly with Operational and Clinical Directors about clinician dissatisfaction and related issues.
Regularly check in with strong-performing clinicians to solicit feedback, provide mentorship, and discuss engagement and career progression.