Practice Manager - Emergency Department

Northwestern Memorial Healthcare • DeKalb, IL

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About The Position

The Practice Manager reflects Northwestern Memorial’s mission, vision, and values, adheres to its Code of Ethics and Corporate Compliance Program, and complies with relevant policies, procedures, guidelines, and regulatory and accreditation standards. The role manages operations at one or more practice sites and supervises clinical and administrative support staff.

Requirements

• Bachelor’s degree.
• At least 2 years of health care experience.
• Experience working in a clinical environment.
• Experience in an outpatient setting.
• Demonstrated organizational and leadership skills.
• Excellent analytical skills.

Nice To Haves

• Master of Business Administration (MBA) or Master of Health Administration (MHA).
• Academic medical center health care experience.

Responsibilities

• Manage front-line non-exempt staff, including interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
• Schedule staff and allocate resources across operating hours to support patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
• Purchase supplies through the Group’s online ordering and shopping list system within the specified budget.
• Report monthly productivity results to providers and staff.
• Ensure accurate data collection and entry by site staff through training and compliance monitoring, and facilitate the flow of information to and from NMG’s Central Office.
• Oversee timely and accurate cash management, including collection of copays and patient balances, processing clean superbill batches, managing in-house cash balances, and making bank deposits.
• Participate in corporate committees and task forces.
• Provide financial analysis to support planning and cash flow management, and review variance explanations.
• Communicate budget and variance information to professional staff.
• Develop a comprehensive understanding of job functions to identify training and development opportunities.
• Communicate priorities, timelines, and accountabilities to support efficient resource use and an open, productive work environment.
• Work with senior management to define team performance goals; monitor progress with staff, manage disciplinary issues, and provide ongoing feedback.

Benefits

• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.
• A wide range of benefits supporting physical, emotional, and financial well-being and protection from unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager