Practice Manager - Emergency Department

Northwestern Memorial Healthcare•DeKalb, IL

2d•$46 - $62

About The Position

The Practice Manager reflects Northwestern Memorial’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards. The role manages operations for one or more practice sites and supervises clinical and administrative support staff.

Requirements

Bachelor’s degree.
At least 2 years of healthcare experience.
Experience working in a clinical environment.
Experience in an outpatient setting.
Demonstrated organizational and leadership skills.
Excellent analytical skills.

Nice To Haves

Master of Business Administration (MBA) or Master of Health Administration (MHA).
Academic medical center healthcare experience.

Responsibilities

Manage front-line non-exempt office staff, including interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations.
Schedule staff and allocate resources across operating hours to support patient access and satisfaction, provider and staff productivity, cost savings, and operational efficiency.
Purchase supplies through the Group’s online ordering and shopping-list system within the specified budget.
Report monthly productivity results to providers and staff.
Ensure accurate data collection and entry through staff training and compliance monitoring, and oversee information flow to and from NMG’s Central Office.
Oversee timely and accurate cash management, including collecting co-pays and patient balances and processing clean superbill batches, in-house cash balances, and bank deposits.
Participate actively in corporate committees and task forces.
Provide financial analysis to support planning and cash-flow management, and review variance explanations.
Communicate budget and variance information to professional staff.
Understand individual job functions to identify training and development opportunities.
Communicate priorities, timelines, and accountabilities to support efficient resource use and an open, productive work environment.
Work with senior management to define team performance goals, monitor staff progress, manage disciplinary issues, and provide ongoing feedback.