Practice Manager III - OB/GYN

Confluence Health•Wenatchee, WA

About The Position

The Practice Manager III is a mid- to upper-management position with proven leadership experience, reporting directly to a Service Line Director. With minimal direction from the Director, the manager oversees all functions of assigned practice areas, including day-to-day operations, leadership, goal setting, and decision-making to maintain quality, performance, and production standards. The role may mentor or directly supervise a Practice Manager I or II. The assigned operations may span multiple sites and practices, typically with more than 35 direct reports and more than 10 physicians. Regular travel to Confluence Health campuses is required, along with a moderate amount of work outside normal hours. The position has potential exposure to blood-borne pathogens and infectious diseases.

Requirements

A two-year degree and four years of recent, relevant healthcare experience, or six years of recent, relevant experience and two years of relevant leadership experience.
Demonstrated excellent verbal and written communication skills.
Strong computer skills related to Windows and Microsoft Office.
Maintain active Basic Life Support (CPR) certification.
Ability to travel regularly to Confluence Health campuses.
Ability to meet the position's physical and sensory demands, including frequent walking, sitting/standing, bending/stooping/crouching, twisting/turning, and repetitive movement.

Nice To Haves

Master's degree in Business or a related field.
Experience with an electronic medical record, specifically EPIC.
Healthcare experience.
Demonstrated working experience building successful cross-functional relationships, with knowledge and experience in problem solving and conflict resolution.
Clinical licensure.
Certified Physician Practice Manager (CPPM®) or clinical certification related to physician practice specialty.

Responsibilities

Develop and maintain positive relationships with employees, providers, and management staff.
Promote a positive image of each practice area.
Manage scheduling and overtime, and use timekeeping systems to approve timecards.
Communicate or implement employee recognition and engagement activities and programs.
Supervise and coach front-office and clinical staff.
Manage the performance process.
Lead regular staff or provider meetings.
Address work-related employee concerns and help employees perform to their potential; this may include mentoring or directly supervising a Practice Manager I.
Work with Human Resources on progressive employee discipline.
Determine optimal staffing; develop job descriptions; and recruit and hire staff or providers.
Create department goals, objectives, and operational policies and procedures.
Frequently manage and track metrics or dashboards.
Manage the budget process and monitor monthly status.
Maintain active Basic Life Support (CPR) certification.
Perform other duties as assigned.
Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance.