Practice Manager - Fertility & Reproductive Medicine

Washington University in St Louis • Forest Park, GA

2d • Onsite

About The Position

The Practice Manager directs divisional activities in partnership with the Executive Director and Chief, helping ensure that policies, procedures, and standard practices are developed and followed. The role contributes to strategic planning, financial and operational oversight, and practice development, and provides input on the management of administrative systems, operations, finances, marketing, and clinical and patient services. The manager serves as a liaison among staff, physicians, fellows, the department or division business office, and other stakeholders. The position supervises and leads support and clinical staff, which may include medical secretaries, medical assistants, lab technicians, and nurses.

The manager oversees practice operations and patient services, manages staff personnel matters, monitors patient flow and office efficiency, and leads quality improvement and problem-solving activities. The role also contributes to budgeting and strategic planning, analyzes and presents financial reports and performance indicators, and may help develop marketing initiatives and oversee website and social media updates. Additional duties include maintaining compliance and confidentiality practices, coordinating technology support, and overseeing supply inventory and vendor relationships.

The position is based in a normal office environment. Work typically involves sitting at a desk or table and repetitive wrist, hand, or finger movements such as PC typing. Office equipment is used. A bachelor's degree is required, although a combination of education and/or experience may substitute. At least two years of relevant experience is required. No specific certification or professional license is required.

Requirements

• Bachelor's degree, or a combination of education and/or experience may substitute for the minimum education requirement.
• Two years of relevant experience.
• No specific certification or professional license is required.

Nice To Haves

• Interpersonal communication
• Leadership
• Oral communications
• Organizing
• Physician practice management
• Solution implementation
• Supervisory management
• Written communication

Responsibilities

• Manage practice activities and ensure applicable policies, procedures, and standard practices are followed.
• Coordinate patient services with physicians and staff to provide quality care effectively and maintain good public relations with patients and families.
• Manage support and clinical staff personnel matters, including hiring, orientation, scheduling, time monitoring, performance reviews, salary decisions, progressive discipline, and terminations.
• Cover front desk, medical records, or billing functions when necessary.
• Evaluate patient flow and office operations to identify cost-effective ways to complete tasks; maintain a continual quality improvement strategy and collect, measure, and interpret operational and clinical income data.
• Identify problems, organize teams to develop and implement solutions, and develop formal policies as needed.
• Collaborate with practice leaders on the annual practice budget and strategic planning, ensuring appropriate cost center methodology for analyzing financial performance.
• Analyze and present monthly financial reports and key performance indicators to physicians and leadership.
• May collaborate with marketing and clinical teams to create and implement internal and external marketing plans and initiatives to enhance patient revenue.
• May oversee updates to the practice website and social media interactions.
• Review the practice compliance plan annually, ensure applicable annual staff training, and verify required certifications are current.
• Maintain patient confidentiality by following the practice HIPAA Compliance Plan.
• Work with the IT vendor to ensure internet, servers, computers, printers, scanners, and other electronic equipment are working.
• Ensure an appropriate inventory management system for practice supplies and develop vendor relationships while evaluating services needed.
• Perform other duties as required.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays or coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees may participate in a defined contribution 403(b) Retirement Savings Plan, with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child and family care resources.
• Tuition coverage for employees and family, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager