Billing/Scheduling Associate III (Hybrid) - Obstetrics and Gynecology (Fertility & Reproductive Medicine)

Washington University in St Louis • Forest Park, GA

6d • Hybrid

About The Position

The Billing/Scheduling Associate III supports the Chief of the Division, physicians, and team members with patient-care needs in Obstetrics and Gynecology’s Fertility & Reproductive Medicine division. The role schedules and registers patients by phone or email, handles moderately complex to complex situations, and serves as a liaison between patients, staff, healthcare professionals, and the public. Patient interactions occur by phone or email, with no in-person patient contact. The associate may serve as lead for the billing team, coordinate office functions, and perform specialized or technical duties with minimal supervision.

The position is based in a normal office environment. The employee works in the office during the probationary period and may transition to a hybrid schedule over time, depending on progress in learning. Work is typically performed seated at a desk or table using office equipment. The role is scheduled for 40 hours per week.

Requirements

• High school diploma or equivalent high school certification, or a combination of education and/or experience.
• Five years of relevant work experience.
• Skills in computer literacy, data entry, Epic EHR, managed care operations, medical terminology, and telephone communications.
• No specific certification or professional license is required.

Nice To Haves

• Communication and interpersonal communication skills.
• Confidential data handling.
• Decision-making skills.
• Ability to work in fast-paced environments and multitask.
• Maintenance scheduling and medical office support skills.
• Office equipment skills.
• Organization and prioritization skills.
• Ability to work independently.

Responsibilities

• Monitor staff-area performance to support quality care and compliance with practice standards.
• Monitor appointment scheduling for compliance with departmental procedures, including scheduling transactions, registration review, pre-arrival processes, and documentation using approved tools.
• Coordinate with physicians or appropriate personnel to triage patient phone calls, tasks, and emails.
• Work with others to solve moderately complex or complex problems.
• Assist with management of provider schedules, scheduling templates, and master schedules according to physician protocols and management direction.
• Coordinate training, interoffice activities, schedules, programs, policy and procedure change distribution, and related administrative needs; serve as a primary trainer for new procedures and staff in conjunction with the manager.
• Assist with coordinating staff vacations, schedules, coverage, timesheets, and accruals.
• Plan, schedule, or conduct orientation and staff training and development for new and established personnel under management guidance.
• Coordinate ordering and monitoring of supplies, equipment, mail, and related operational services.
• Maintain required skills and competencies and participate in in-services, staff programs, continuing education, and cross-training.
• Comply with OSHA requirements and applicable state and federal regulatory standards.
• Provide staff backup during peak times, vacations, and illnesses.
• Schedule patients and collect demographic and insurance registration information.
• Prepare custom reports as directed by management.
• Participate in quality improvement activities to support appropriate clinical outcomes.
• Perform other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays or coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Eligible employees may participate in a defined-contribution 403(b) retirement savings plan, with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, an employee assistance program, financial resources, and access to dietitians.
• Four weeks of caregiver leave to bond with a new child and family-care resources, including childcare and adult-care resources.
• Tuition coverage for employees and their family, including dependent undergraduate tuition up to 100% at WashU and 40% elsewhere after seven years of employment, subject to eligibility and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED