Practice Manager-Family Medicine

Cheshire Medical Center • Keene, NH

1d

About The Position

The Practice Manager facilitates the integration and management of daily functions across assigned sections to support patient access and customer satisfaction. The role leads the health care teams in the sections’ daily operations and is accountable for system operations, process standardization, and operational and informational management systems.

The manager oversees staffing and development, including interviewing and hiring support staff, training employees in administrative procedures, evaluating secretarial and nursing staff performance, supporting staff education and professional development, and addressing performance issues up to and including termination. The role promotes a harmonious work environment and develops efficient procedures focused on high-quality patient care.

The Practice Manager develops and standardizes policies, procedures, and operating systems across sections, identifies and implements improvements to service delivery, and reviews proposals for operational changes. The role also manages section finances, including preparing annual budgets, monitoring performance against budgets, and developing corrective or improvement strategies. It provides direction on revenue maximization and cost control through review of billing, coding practices and compliance, fee structures, and related measures, coordinating these activities with the Department’s operating and financial plans.

Requirements

• Bachelor of Science degree.
• Five years of related supervisory or management experience.
• Excellent organizational, interpersonal, oral, and writing skills.
• Exemplary leadership qualities.
• Prior experience with budget preparation and systems development.
• Ability to relate to and deal effectively with physicians, administrators, support staff, and the public with a high degree of tact and discretion.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Facilitate and manage the daily functions of assigned sections to support patient access and customer satisfaction.
• Lead health care teams in the daily operations of assigned sections and remain accountable for system operations.
• Interview and hire support staff; train new employees in administrative procedures; evaluate secretarial and nursing staff performance; encourage education and professional development; and address performance problems up to and including termination.
• Promote a harmonious work environment and develop efficient procedures emphasizing high-quality patient care.
• Manage operational and informational systems and develop policies and procedures for internal operating systems.
• Standardize systems and procedures across sections.
• Identify, review, and implement operational improvements and new methods for delivering services effectively and efficiently.
• Prepare annual budgets, monitor section performance against budget, and develop improvement or corrective strategies for budget deviations.
• Lead efforts to maximize revenue and control costs, including reviewing patient billing, coding practices and compliance, and fee structures, and implementing appropriate measures.
• Coordinate financial management activities with the institutional operating plan and the Department’s financial plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager