Clinic/Practice Assistant, Family Medicine

Mass General Brigham•Swampscott, MA

3d•$18 - $25•Onsite

About The Position

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant to support Family Medicine practice operations. The position is based onsite at 250 Paradise Road in Swampscott, Massachusetts, and is scheduled for 40 hours per week, Monday through Friday, 8:30 AM to 5:00 PM. The assistant works across front desk, phone, and scanning functions, with rotating phone support a few days each week, as part of a collaborative team of eight. The role performs administrative and clinical functions under general supervision to support efficient clinical service or practice operations. Patient care is not required. Duties may vary by department and may include more complex or specialized functions at an advanced competency level.

Requirements

High school diploma or equivalent.
Two to three years of office experience required.
Strong customer service skills.
Ability to thrive in a fast-paced environment, stay organized, and manage multiple priorities effectively.

Nice To Haves

Certified Medical Administrative Assistant (CMAA) credential preferred.
Healthcare administrative experience in a primary care setting.
Two years of experience working in a community-based medical practice.
Epic experience preferred.

Responsibilities

Perform routine administrative and clerical duties for a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, handle routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents into patient medical records/LMR.
Request patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, and memos as directed.
May accept co-payments.
Handle, screen, or take messages concerning prior authorizations, provider questions, prescription refills, and test results.
Act as a Super User for scheduling, registration, and billing systems.
Assist and train others in scheduling, registration, and billing systems.
May perform advanced or specialized functions, such as surgical scheduling or schedule changes/blocking.
Provide rotating phone support a few days each week.