Clinic Assistant - Family Medicine

Winona Health • Winona, MN

1d • Onsite

About The Position

The Clinic Assistant supports patient care in the Primary Care Family Medicine clinic under the direction of a Registered Nurse or provider. The position also performs clerical and inventory-management duties, maintaining office supplies and equipment in a fiscally responsible manner. The Clinic Assistant enters patient information into the Electronic Medical Record (Cerner), contacts patients as directed by nursing staff or providers, and logs patient messages in Power Chart for nursing staff action. The role coordinates appointments, referrals, follow-ups, prior authorizations, and care with other departments and facilities, while ensuring appropriate materials are available. It also supports Continuous Systems Improvement initiatives and clinic providers through ongoing scheduling and administrative assistance.

This is a 1.0 FTE position, or 80 hours per pay period, with a day shift scheduled between 7:15 a.m. and 5:00 p.m. Weekends and holidays are not required, and telecommuting is not available. Starting pay is $17.39–$21.74, based on experience. The role has no direct reports.

Requirements

• High school diploma or equivalent.
• 1–3 years of customer service, reception, or business experience.
• Good decision-making, communication, and organizational skills.
• Ability to perform multiple tasks independently in a busy, changing environment.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Familiarity with a patient information database (Cerner).

Nice To Haves

• Post-secondary education in a related field.
• Knowledge of medical terminology.
• Previous clinic scheduling experience; preferred but not required.

Responsibilities

• Enter applicable patient data into the Electronic Medical Record (Cerner) and complete appropriate documentation.
• Assist with workers’ compensation matters, prior authorizations, and other processes that support continuity of patient care.
• Coordinate schedules, procedures, and supplies.
• Coordinate and schedule care for patients referred for specialty care.
• Schedule surgeries and diagnostic studies, including obtaining prior authorization.
• Coordinate physician schedules in the clinic and/or operating room.
• Ensure nursing supplies and medications are properly ordered and available.
• Contact patients as directed by nursing staff or providers, and receive and log patient messages in Power Chart for nursing staff action.
• Coordinate appointments, referrals, follow-ups, prior authorizations, and care with other departments or facilities; ensure appropriate materials are available.
• Perform office duties as needed, including chaperoning providers, faxing, filing, copying, and covering staff breaks and lunches.
• Support Continuous Systems Improvement initiatives and provide ongoing scheduling support to providers.
• Deliver high customer-service standards to patients and families receiving services at Winona Health.
• Perform other duties as assigned by the department.

Benefits

• Medical, dental, and vision coverage options, plus mental health support and wellness incentives.
• Short- and long-term disability coverage, with optional accident, critical illness, hospital indemnity, legal assistance, and identity protection plans.
• 403(b) retirement plan with employer contributions once eligibility requirements are met.
• Flexible scheduling, paid time off, and earned sick time.
• Paid training, tuition reimbursement, scholarships, and sponsored seminars.
• Employee discounts with local businesses, including the YMCA and cell phone providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED