Clinic/Practice Assistant, Internal Medicine

Mass General Brigham•Medford, MA

1d•$18 - $23•Onsite

About The Position

Our Internal Medicine office is committed to building a healthier community in the Medford area, and that’s why we’re bringing world-class health care affiliated with Mass General Brigham to your neighborhood. Our Medford Internal Medicine location offers adult primary care services. Our experienced internal medicine team offers comprehensive, compassionate care with convenient access to cardiac testing, labs, and imaging. We are located 101 Main Street in Medford, Massachusetts. We pride ourselves on having a close-knit, highly collaborative team who are all passionate about patient care in the community! Our office is easily accessible by public transportation, with an MBTA bus stop located directly in front of the building. While on-site parking is not available, free, non-permit street parking may be available on South Street, just around the corner from the office. We are seeking a full-time 40-hour Clinic/Practice Assistant onsite Monday through Friday from 7:30am to 4:00pm. Our Clinic/Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. This individual would work alongside our three other clinic/practice assistants in this patient-facing role. Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Clinic/Practice Assistant role is the opportunity for you!

Requirements

High School Diploma or Equivalent required
healthcare office experience 0-1 year required
well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting
positive attitudes, empathy, and genuine passion for this work

Responsibilities

Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders, and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information.
Assists in patient flow processes.