Clinic/Practice Assistant, Internal Medicine

Mass General Brigham • Medford, OR

2d • Onsite

About The Position

Mass General Brigham Community Physicians is seeking a full-time, onsite Clinic/Practice Assistant for its Internal Medicine office in Medford, Massachusetts. The office provides adult primary care and is supported by a close-knit, collaborative team. The Assistant works alongside three other clinic/practice assistants in a patient-facing role.

This position performs administrative and basic clerical functions to support efficient physician-practice operations under close to general supervision. Duties relate to patient visits and may vary by department. The role is described as an opportunity for entry-level candidates or experienced healthcare professionals. It does not require patient care.

Requirements

• High school diploma or equivalent.
• 0–1 year of healthcare office experience.
• Ability to multitask and prioritize in a high-volume outpatient setting.
• Customer service skills.

Nice To Haves

• Positive attitude, empathy, and genuine passion for the work.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Schedule patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, respond to routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents into patient medical records/LMR.
• Request patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, and other materials as directed.
• Accept co-payments when required.
• Handle, screen, or take messages related to prior authorizations and referrals, and verify registration accuracy.
• Monitor patients in the waiting room and respond to information needs when required.
• Assist with patient-flow processes.

Benefits

• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs.
• Comprehensive benefits package; details are provided by the Talent Acquisition team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED