Practice Assistant II -Internal Medicine
About The Position
The Practice Assistant II reports to a Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other health care providers. The role delivers high-quality service to patients and helps ensure the smooth functioning of practice operations. The assistant greets patients and visitors, supports communication and patient flow, performs registration and scheduling tasks, and helps address requests and operational issues. Level II duties also include facilitating billing functions, researching information requests, supporting colleagues with information and training, and potentially leading the group when the Manager is absent.
Requirements
- High school diploma or GED.
- 1–3 years of related work experience.
- Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
- Ability to read and write English to understand basic safety instructions, take direction, communicate with patients, families, and staff, and respond to basic questions.
- Ability to understand spoken English and communicate in basic English with patients, families, and staff about routine questions.
- Basic knowledge of fundamental concepts, practices, and procedures, with the ability to apply them in routine situations.
- Ability to interact respectfully with employees, professional staff, and external contacts to offer ideas, identify issues, obtain information, or deliver services.
- Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and to remain calm in stressful situations.
- Ability to exert up to 20 pounds of force frequently to move objects, stand for periods of time, and move throughout the hospital campus.
Nice To Haves
- Medical Administrative Assistant Certificate.
- 1–3 years of experience in a healthcare or service/hospitality environment.
Responsibilities
- Greet patients and visitors courteously while demonstrating respect for service and privacy.
- Serve as a central communication source for patient care by being responsive, accessible, and visible; provide accurate information, directions, or guidance and follow up promptly.
- Perform check-in, registration, scheduling, and verification of demographic and fiscal information using a computer system.
- Collect co-payments according to processing standards.
- Schedule, reschedule, and cancel appointments while making every effort to accommodate patient and provider needs.
- Obtain and enter referrals.
- Monitor and support patients and visitors entering and leaving the practice.
- Facilitate timely patient flow, proactively address flow issues, and liaise between patients, practice staff, and other areas to support service delivery.
- Depending on the practice, perform check-out, schedule follow-up appointments, provide relevant educational materials, enter visit tickets, and prepare medical records.
- Facilitate billing functions.
- Research and follow through on a wide variety of information requests.
- May act as group leader when the Manager is absent.
- Serve as a department resource for information and training, and facilitate problem solving by providing appropriate direction.
- May participate in small projects under the direction of the Manager or designee.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
