Practice Manager II – Millennium Internal Medicine

Bon Secours Mercy Health•Greenville, SC

About The Position

The Practice Manager II anticipates, plans, organizes, and directs the operations of one or more physician practices, supporting six or more providers and managing at least 10 employee FTEs. The role is responsible for ensuring high-quality patient care and services and achieving the practice’s annual operational and financial goals. It oversees the practice lead and employees to promote efficient operations and workflows through standardized processes and best practices. The manager leads day-to-day practice operations, including scheduling, staff performance management, communication, and relationship support. The position also oversees quality, compliance, risk, supply inventory, invoices, revenue cycle processes, financial analysis, budgeting, provider onboarding, personnel functions, and regulatory coordination. The role collaborates with the Practice Administrator and medical group or market leadership to review trends and establish or adjust strategic priorities.

Requirements

High school diploma.
Four years of recent healthcare experience.
Two years of supervisory experience.

Nice To Haves

Bachelor’s degree.
BLS Basic Life Support certification from the American Heart Association; required within 90 days of hire if performing clinical functions.

Responsibilities

Model professional behavior and outstanding customer service in interactions with internal and external customers.
Manage daily practice operations, including staff and provider schedules, performance management, and timely team communication.
Troubleshoot issues and follow up to support effective relationships among providers, staff, customers, and peers.
Maintain quality, compliance, and risk controls for day-to-day practice operations.
Manage supply ordering and inventory, adhere to departmental budgets, and process office invoices and bills.
Serve as a liaison for new-provider integration and assist with onboarding physicians and APCPs.
Manage revenue cycle processes, including registration workflows, work queues, copays, the daily cash drawer, bank deposits, and coding compliance.
Review practice data, identify variances, and analyze financial and billing reports to support decision-making and reporting.
Participate in planning and budget preparation and analysis.
Meet with the Practice Administrator and medical group or market leadership to review trends and develop or adjust strategic priorities.
Coordinate support functions to ensure compliance with the Joint Commission, where applicable, and other required regulatory agencies.
Handle personnel functions in collaboration with HR as appropriate, including check-ins and evaluations.