Practice Manager at Coastal Sunrise Animal Hospital

Coastal Sunrise Animal Hospital•Pensacola, FL

2d•$50,000 - $60,000•Onsite

About The Position

The Practice Manager manages the essential business functions of Coastal Sunrise Animal Hospital and supports the practice teams. Reporting to the Regional Director of Operations, the Practice Manager partners with the Managing Doctor (MDVM) to oversee successful practice operations, client satisfaction, team management, profitability, business growth, and preservation of the practice’s legacy. Key areas include practice operations, human resources, marketing, strategic planning, and IT management. The role requires strong people-management skills, business acumen, and an interest in leading and developing an engaged, productive team focused on high-quality patient care and exceptional client service. The Practice Manager oversees financial performance, expenses, inventory, pricing, budgeting, reporting, daily operations, technology, facilities, scheduling, vendors, payroll, accounts payable, and medical-record processes. The role also supports compliance, client satisfaction, marketing, recruiting, community relationships, employee relations, performance management, team development, and operational improvement. The position is full-time and on-site, with weekend work when needed.

Requirements

High school diploma or equivalent.
Ability to work full-time on-site and work weekends when needed.
Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment weighing over 25 pounds with assistance.
Knowledge of OSHA safety techniques, including proper use of personal protective equipment (PPE).
Strong computer skills, including Microsoft Office applications and office technology.
Basic math skills and ability to calculate medication dosages.
Strong communication skills.
Client service experience.

Nice To Haves

Associate degree in applied science, veterinary technology, or business.
Practice Manager Certification.

Responsibilities

Manage practice financial performance and develop plans that engage the team in revenue-generating activities and business growth.
Manage practice expenses, including pharmacy, supplies, labor, and facilities; oversee inventory; partner with the MDVM on pricing; and contribute to annual budget planning.
Create or analyze performance reports and use insights to improve practice performance.
Direct successful daily operations so doctors and technicians can manage their workloads effectively.
Ensure practice technology is functioning appropriately and the practice is clean and welcoming to clients.
Manage staff scheduling and ensure patient scheduling meets the needs of clients and team members.
Manage vendor and supplier relationships to support the practice’s supplies, tools, equipment, and resources.
Track employee payroll accurately and on time, maintain payroll records, comply with applicable regulations, respond to payroll inquiries, and resolve discrepancies.
Perform accounts payable duties, including processing invoices, verifying purchases, resolving discrepancies, and maintaining accurate records.
Partner with the MDVM to maintain a medical-record system that meets legal standards and ensure veterinary records and reports are accurate, complete, and compliant with practice guidelines.
Monitor regulatory compliance and safety; document and report incidents and practice violations, and partner with the Regional Director of Operations when appropriate.
Develop and maintain procedures to meet regulatory requirements, including OSHA, DEA, EEOC, ADA, and Department of Labor requirements; ensure annual policy acknowledgments, compliance training, and safety training are completed.
Review client feedback, identify opportunities for improvement, engage with clients, and resolve concerns.
Collaborate with Heartland Marketing on a marketing strategy aligned with practice goals; oversee social media, community relationships, and local initiatives.
Ensure appropriate staffing and partner with Heartland Recruiting to fill open positions.
Build and maintain relationships with veterinarians, support staff, distributor representatives, and support-center partners to improve practice performance and growth.
Support the practice in client reception or, if technically skilled, assist veterinarians when necessary; partner with the Heartland Support Center as needed.
Maintain confidentiality and secure employee records and personnel discussions.
Conduct performance evaluations, salary increases, staff meetings, training, and team activities.
Partner with the Regional Director of Operations and Heartland Human Resources on employee relations, company policy, and labor-law matters.
Check in regularly with team members, ensure they have appropriate tools and support, monitor performance, recognize success, and manage corrective action when needed.
Partner with the Regional Director of Operations or doctors on clinical performance improvement needs and seek support from appropriate Heartland teams to support team success.
Provide professional development and regular feedback to team members.
Perform other duties as assigned.