Practice Manager at Boysen Animal Hospital

Boysen Animal Hospital•Waite Park, MN

1d•Onsite

About The Position

The Practice Manager at Boysen Animal Hospital reports to the Regional Director of Operations and partners with the Managing Doctor (MDVM) to lead a three-doctor general practice that also provides urgent and emergency care. The role oversees daily operations, team development, human resources, marketing, and financial performance while supporting high-quality patient care and exceptional client service. The ideal candidate is a people-focused leader with sound business judgment who can build an engaged team, improve operations, drive growth, and preserve the hospital’s legacy. The Practice Manager manages the practice’s financial performance, expenses, inventory, pricing, budgeting input, and performance reporting. They direct day-to-day operations, staff and patient scheduling, technology, vendor relationships, payroll, accounts payable, medical records, cleanliness, and regulatory compliance. They also review client feedback, resolve client concerns, and work with Heartland Marketing on practice marketing, social media, community relationships, and local initiatives. The role is responsible for staffing, recruiting partnerships, employee relations, performance evaluations, salary increases, staff meetings, training, coaching, recognition, and corrective actions. The Practice Manager partners with the MDVM, Regional Director of Operations, Heartland Human Resources, and other support-center partners to support team success and ensure compliance with policies, procedures, and applicable laws. When needed, the manager supports the client reception area or, if technically skilled, veterinarians.

Requirements

High school diploma or equivalent.
Ability to work full-time on site and work weekends when needed.
Ability to lift patients and carry equipment weighing up to 25 pounds; ability to lift patients or carry equipment weighing more than 25 pounds with assistance.
Knowledge of OSHA safety techniques, including proper use of personal protective equipment.
Excellent computer skills, including Microsoft Office applications and office technology.
Basic math skills and ability to calculate medication dosages.
Strong communication skills.
Client service experience.

Nice To Haves

Associate degree in applied science, veterinary technology, or business.
Practice Manager Certification.

Responsibilities

Manage practice financial performance and put plans in place to drive revenue and growth.
Manage expenses, including pharmacy, supplies, labor, and facilities.
Manage inventory and maintain an appropriate balance of regular stock and sales.
Partner with the MDVM to ensure accurate pricing.
Provide input during annual budget planning.
Create or analyze performance reports and use insights to improve practice results.
Direct daily operations so doctors and technicians can manage their workloads effectively.
Ensure practice technology is functioning appropriately.
Monitor compliance, violations, and dangerous situations; document and report incidents and partner with the Regional Director of Operations when appropriate.
Maintain practice cleanliness and an environment that supports a positive client experience.
Manage staff scheduling and ensure patient scheduling meets the needs of clients and team members.
Manage vendor and supplier relationships for practice supplies, tools, equipment, and resources.
Track payroll accurately and on time, maintain payroll records, ensure regulatory compliance, address payroll inquiries, and resolve discrepancies.
Process accounts payable, verify purchases, reconcile discrepancies, and maintain accurate records.
Partner with the MDVM to maintain a medical record system that complies with legal standards.
Review client feedback, identify improvement opportunities, engage with clients, and resolve problems.
Collaborate with Heartland Marketing to develop and implement marketing strategies aligned with practice goals; oversee social media, community relationships, and local initiatives.
Ensure appropriate staffing and partner with Heartland Recruiting to fill open positions.
Build relationships with veterinarians, support staff, distributor representatives, and support-center partners to support practice success and growth.
Seek opportunities to improve operational efficiency and the client experience through strategic partnerships.
Support the practice in client reception or, if technically skilled, assist veterinarians when necessary.
Partner with Heartland Support Center as needed.
Partner with the MDVM to ensure adherence to operating procedures, accurate and complete veterinary records, and reports that meet accepted practice guidelines.
Ensure compliance with OSHA, DEA, EEOC, ADA, Department of Labor, and other applicable requirements; develop and maintain procedures to meet regulatory requirements.
Ensure team members complete annual policy reviews and sign-offs, compliance training, and safety training.
Maintain confidentiality and secure employee records.
Conduct annual performance evaluations and salary increases.
Conduct regular staff meetings, trainings, and team activities.
Partner with the Regional Director of Operations and Heartland Human Resources on employee relations, company policy, and labor-law issues.
Check in regularly with team members to ensure they have the tools and support needed to do their jobs and deliver a positive client experience.
Support team engagement, balance, and productivity; monitor individual performance, recognize strong performance, and manage corrective action when needed.
Partner with the Regional Director of Operations and doctors on clinical performance improvement needs.
Seek support from the Regional Director of Operations, Heartland Human Resources, or other Heartland team members as appropriate.
Ensure team members receive professional development and regular feedback.
Perform other duties as assigned.