Therapy Practice Office Manager

UCP of Central Florida•Lake Mary, FL

8d•$40,000 - $50,000•Onsite

About The Position

The Therapy Practice Office Manager manages the non-clinical day-to-day operations of the campus medical therapy practice and, in partnership with the SDO, its financial performance. The role supports efficient clinic operations, revenue and billing processes, patient satisfaction, and delivery of authorized therapy services. The position is located at UCP Seminole Campus in Lake Mary, Florida.

Requirements

Highly organized, with strong follow-through and the ability to multitask and prioritize.
Excellent computer skills.
Knowledge of HIPAA and confidentiality practices and policies.
Knowledge of funding and billing sources for therapy services.
Sense of urgency and timeliness.
Compassionate, with excellent communication and customer service skills.
Knowledge of the medical reimbursement process.
Knowledge and experience working with an EMR.
At least 2–3 years of experience in an administrative or related role in a medical office, health care operations, or therapy practice.
Associate degree in a related field or Medical Billing Certification strongly preferred.

Nice To Haves

Experience working with children and families with disabilities.
Bilingual in English and Spanish.
One year of supervisory experience strongly preferred.
Associate degree in a related field or Medical Billing Certification strongly preferred.

Responsibilities

Manage the day-to-day activities of the therapy practice to meet budgeted goals.
Serve as the first point of contact for potential therapy students and patients, following up within 72 hours.
Ensure completion and submission of information and paperwork required for the therapy program, including new referrals and medical information.
Accurately enter and scan billing, medical, and other client information into the EMR.
Manage and schedule appointments to support client satisfaction and facility efficiency, ensuring children receive authorized services.
Prepare daily superbills for therapists.
Maximize revenue by ensuring treatments have required authorizations, plans of care, prescriptions, and related documentation.
Manage and schedule initial therapy evaluations and ongoing therapy treatment appointments.
Complete and/or provide statistics and data required for reports.
Manage the Plan of Care process, including sending, receiving, tracking, and follow-up.
Collect and post payments and follow up on outstanding payments to keep accounts in good standing.
Assist with hiring and onboarding new therapists and provide ongoing support.
Promote patient satisfaction, troubleshoot complaints, and develop process improvements to prevent recurrences.
Perform other duties as assigned.