Office Manager (Specialty Practice)

Sante Health•Fresno, CA

3d•$34 - $37•Onsite

About The Position

Sante Health System is hiring an Office Manager for a specialty practice location in Fresno, California. The position plans and coordinates clerical and clinical work at the site to support smooth day-to-day operations. The Office Manager oversees staff and workflows, supports patient management and referral coordination, assists with billing and utilization review, and helps maintain operational, personnel, facility, and equipment processes. The role also provides cross-functional support across front-office and clinical operations as needed to maintain patient care and clinic workflow.

Requirements

Bachelor's or associate degree in business or a healthcare-related field.
Five years of medical office administration experience, including at least one year in the applicable specialty setting.
At least two years of experience as an office manager in a medical office.
Knowledge of group practice policies, procedures, and systems.
Knowledge of human resources management techniques relevant to office manager responsibilities.
Knowledge of clinical office procedures and medical practices.
Knowledge of computer systems and applications.
Knowledge of medical terminology and coding, including CPT-4 and ICD-9.
Knowledge of grammar, spelling, punctuation, and sentence structure for correspondence and reports.
Skill in planning, organizing, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in operating a variety of office equipment.
Ability to work effectively with patients, medical and Group Practice management staff, and the public.
Ability to read, interpret, and apply policies and procedures.
Ability to focus on excellent customer service and teach others to do the same.

Nice To Haves

Additional courses in medical terminology and practice management are preferred.
A medical records certificate is useful.
Experience in a specialist or surgical practice with referral coordination.

Responsibilities

Delegate clerical and clinical work activities and functions to site staff.
Assist staff in developing and implementing short- and long-term work plans and objectives for clerical and clinical functions.
Help staff understand and implement organizational policies and procedures.
Develop guidelines for prioritizing work, evaluate effectiveness, and modify activities as necessary.
Establish deadlines for assignments and monitor work status and progress.
Identify, analyze, and resolve work problems with support from Practice Management personnel.
Ensure staff receive appropriate training and employment development.
Evaluate staff performance and recommend merit increases, promotions, and improvement actions in accordance with established budgets and programs.
Develop and maintain a patient management system for follow-up on repeat diagnostic procedures and clinical evaluations.
Facilitate ancillary care for patients who require it.
Establish and maintain referral systems to panel physicians in other specialties.
Establish referral guidelines and an effective surgical scheduling system based on procedures and provider frameworks.
Coordinate transcription services with the transcriptionist.
Assist billing and utilization review in identifying ways to enhance revenue while ensuring compliance.
Develop and maintain a system to ensure procedures are pre-authorized and treatment authorizations are maintained.
Handle personnel forms, documentation, and procedures as required.
Monitor provider licenses, credentialing, medical memberships, and certifications, and complete related forms and processes when necessary.
Attend required meetings and participate in committees as requested.
Participate in professional development activities.
Maintain strict confidentiality of patient records and proprietary business matters.
Prepare and submit payroll information for providers and staff.
Manage necessary facility and equipment repairs.
Provide cross-functional support across front-office and clinical operations, including administrative and back-office duties as needed to ensure continuity of patient care and clinic workflow.
Perform other job-related duties and follow other job-related instructions as requested.