Office Manager - Medical Practice

Refocus Eye Health • Greenbelt, MD

2d

About The Position

The Office Manager oversees the medical practice’s daily operations and supports its strategic vision. The role manages front desk workflows and staff, supports exceptional patient care, collaborates with practice leadership on business plans, and monitors resources, technology, compliance, and quality assurance. The Office Manager also coordinates with Marketing, HR, and Billing to support seamless company-wide processes. The position is full-time, up to 40 hours per week.

Requirements

• At least 5 years of experience in healthcare management or a comparable leadership role.
• A four-year degree from an accredited university.
• Proficiency with Windows-based office technologies and EMR systems.
• Exceptional communication and problem-solving abilities.
• Ability to build cross-functional relationships.

Nice To Haves

• Experience with Nextech EMR.
• A master’s degree in Healthcare Administration, Business, or a related field.
• A proven track record in multi-site clinical management.

Responsibilities

• Oversee daily front desk office operations, ensuring efficient workflows and adherence to healthcare regulations.
• Manage front desk staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
• Serve as the primary point of contact for patient inquiries and ensure patients receive resolutions that exceed expectations.
• Partner with the Practice Administrator, Operations Team, and Medical Director to develop and execute business plans that drive growth.
• Monitor equipment needs, manage procurement, and oversee IT and EMR system health.
• Maintain regulatory compliance and clinical quality assurance standards.
• Liaise with Marketing, HR, and Billing to support seamless company-wide processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager