Office Manager - Medical Practice

ReFocus Eye Health • Greenbelt, MD

3d

About The Position

Refocus is seeking a highly motivated and experienced Office Manager to oversee the daily operations of its medical practice and help drive its strategic vision. The role oversees front desk operations, staff schedules and development, patient inquiries, equipment and procurement needs, IT/EMR systems, regulatory compliance, and clinical quality assurance. The Office Manager partners with the Practice Administrator, Operations Team, and Medical Director on business plans, and liaises with Marketing, HR, and Billing to support coordinated company-wide processes. The position is up to 40 hours a week.

Requirements

• At least 5 years of experience in healthcare management or a comparable leadership role.
• A four-year degree from an accredited university.
• Proficiency in Windows-based office technologies and EMR systems.
• Exceptional communication and problem-solving abilities.
• Ability to build cross-functional relationships.

Nice To Haves

• Experience with Modmed.
• A master’s degree in Healthcare Administration, Business, or a related field.
• A proven track record in multi-site clinical management.

Responsibilities

• Oversee daily front desk office operations, efficient workflows, and adherence to healthcare regulations.
• Manage staff schedules, resolve interpersonal issues, and foster a positive, high-performance culture.
• Serve as the primary point of contact for patient inquiries and ensure patients receive resolutions that exceed expectations.
• Partner with the Practice Administrator, Operations Team, and Medical Director to develop and execute business plans that drive growth.
• Monitor equipment needs, manage procurement, and oversee IT/EMR system health.
• Maintain regulatory compliance and clinical quality assurance standards.
• Liaise with Marketing, HR, and Billing to support seamless company-wide processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager