General Manager-Specialty Practice

Essen Medical Associates•Bronx, NY

About The Position

The General Manager oversees operational, financial, and quality performance across assigned specialty sites. The role serves as the primary leader for staff, providers, and patients while ensuring efficient workflows and achievement of key performance indicators. Essen Health Care is a privately held multispecialty medical group serving underserved communities across New York through more than 50 locations and a team of over 500 providers.

Requirements

Bachelor’s degree in healthcare administration or a related field.
3–5 years of experience in outpatient or ambulatory operations.
Proven track record managing teams and driving KPI performance.
Proficiency with EHR and practice management systems, and understanding of revenue cycle concepts.

Nice To Haves

Experience across different specialties, preferably in multi-site specialty operations.

Responsibilities

Manage daily front desk, clinical, and administrative operations across specialty sites while ensuring compliance with regulatory standards and organizational policies.
Conduct site visits to identify bottlenecks, improve patient flow, and implement process improvements.
Supervise front desk staff, clinical assistants or medical assistants, and site leads; monitor KPI performance and implement improvement plans as needed.
Partner with supervisors to provide training, audits, and mentoring for staff at all levels.
Oversee scheduling, insurance verification, copay collection, and referral workflows to maximize provider capacity and reduce no-shows.
Ensure provider schedules meet capacity targets and identify opportunities for additional sessions.
Ensure consistent execution of triage, lab and diagnostic workflows, specimen handling, and procedure support across sites.
Maintain compliant, well-stocked clinical environments, including room turnover and sterilization protocols.
Generate operational reports and conduct chart audits to monitor compliance, documentation quality, and KPI performance.
Analyze trends in denials, open orders, and patient outreach, and implement corrective actions when targets are missed.
Manage site budgets, including payroll, supplies, and operating costs; process biweekly payroll and track paid time off.
Review revenue cycle reports and work with billing teams to resolve denial patterns.
Order and track supplies using inventory systems while meeting budget targets; coordinate maintenance and equipment needs.
Lead staff meetings to communicate policy updates and performance results, and collaborate with specialty directors and providers on strategic initiatives.