Practice Manager Surgical Specialty Clinics

Altru Health System•Grand Forks, ND

3d•$104,915 - $167,918•Onsite

About The Position

The Practice Manager oversees the day-to-day operations of Altru’s Surgical Specialties Clinic, including ENT, Gastroenterology, Urology, and General Surgery. The role coordinates patient access, clinic flow, finance, and productivity to deliver high-quality care and support strong patient experiences and clinic performance. The Practice Manager develops and meets capital and operating budget targets, identifies operational efficiencies, and involves employees and physicians in workforce redesign and financial improvement. The role supports short- and long-range departmental goals, monitors measurable outcomes and resource use, supports program and service development, analyzes operational data, and develops action plans to address performance variances. The position leads recruitment, retention, performance management, staff development, and other human resource activities. It develops and implements administrative policies and procedures, mentors employees, supports education and orientation, and collaborates with physicians, advanced practice providers, and department chairs on strategy and program initiatives. The Practice Manager also oversees process improvement, service quality, patient care, and compliance with organizational and regulatory standards, while working to reduce potential legal risk.

Requirements

Bachelor’s degree in Business or a healthcare-related field.
At least 5 years of related experience; the posting specifies leadership or management experience, preferably in a healthcare setting.
Demonstrated success managing clinic operations, budgets, and staff.
Strong communication, organizational, and problem-solving skills.
Ability to balance strategic priorities with day-to-day operational needs.
Proficiency in reading, writing, and speaking English.
Current state driver’s license with an acceptable driving record, required prior to start date.

Nice To Haves

Leadership or management experience within a healthcare setting is preferred.

Responsibilities

Oversee the day-to-day operations of the ENT, Gastroenterology, Urology, and General Surgery clinics.
Coordinate patient access, clinic flow, finance, and productivity.
Develop and meet capital and operating budget targets.
Identify operational efficiencies and engage employees and physicians in workforce redesign as appropriate.
Teach and engage employees in departmental financial improvement and performance.
Support short- and long-range departmental and divisional goals, measurable outcomes, and effective use of resources.
Support program and service development in response to internal and external stakeholders.
Analyze department-related data and develop action plans to resolve variances from goals.
Recruit, develop, retain, and lead department leadership and staff.
Oversee recruitment, retention, performance reviews, disciplinary actions, and other human resource activities.
Develop, revise, and implement administrative policies, procedures, guidelines, and job descriptions.
Mentor employees and promote their professional growth; support personal development and completion of system education requirements.
Ensure employees are oriented to the department and hospital and oversee departmental educational programs.
Collaborate with physicians, advanced practice providers, and department chairs on strategy and program initiatives.
Apply process-improvement principles and oversee improvement of service quality and patient care.
Maintain competency in applicable organizational and departmental standards and ensure compliance with regulatory requirements.
Manage processes to meet regulatory standards, help prevent potential legal risk, and ensure staff understand expectations.
Perform other duties as assigned or needed to meet departmental or organizational needs.