Practice Manager Surgical Specialty Clinics

Altru Health System•Grand Forks, ND

2d•$104,915 - $167,918•Onsite

About The Position

The Practice Manager oversees day-to-day operations across the Surgical Specialties Clinic, including ENT, Gastroenterology, Urology, and General Surgery. The role coordinates patient access, clinic flow, finance, and productivity to support high-quality care, efficient workflows, and strong operational and financial performance. The manager works closely with providers, staff, and organizational leadership and is accountable for measurable departmental outcomes and effective use of resources. Responsibilities include developing and meeting capital and operating budget targets; identifying operational efficiencies; supporting workforce redesign; and involving employees and physicians in financial improvement and performance. The manager contributes to short- and long-range departmental goals, supports program and service development, analyzes performance data, and develops action plans to address variances. The Practice Manager leads recruitment, development, retention, performance reviews, and other human resource activities for department leadership and staff. The role also develops and implements administrative policies and procedures, mentors employees, supports professional development and education, and ensures staff orientation. In collaboration with physicians, advanced practice providers, and department chairs, the manager supports strategy and program initiatives. The position oversees process improvement and service quality, maintains compliance with organizational and regulatory standards, and works to prevent potential legal risks. The position is based at Altru Professional Center, 4400 S. Washington St., Grand Forks, ND 58201. It requires proficiency in reading, writing, and speaking English and an occasional driving requirement. The work is performed indoors, with frequent sitting and continuous handling/fingering/feeling, seeing, and hearing. Lifting, carrying, pushing/pulling, and sliding/transferring are limited to under 10 pounds.

Requirements

Bachelor's degree in Business or a healthcare-related field.
At least 5 years of related experience; the posting also describes leadership or management experience, preferably in a healthcare setting.
Demonstrated success managing clinic operations, budgets, and staff.
Strong communication, organizational, and problem-solving skills.
Ability to balance strategic priorities with day-to-day operational needs.
Proficiency in reading, writing, and speaking English.
Current state driver's license with an acceptable driving record.

Nice To Haves

Healthcare-setting leadership or management experience is preferred.

Responsibilities

Oversee day-to-day operations for ENT, Gastroenterology, Urology, and General Surgery specialty clinics.
Coordinate patient access, clinic flow, finance, and productivity to support quality care and effective clinic operations.
Develop and meet capital and operating budget targets.
Identify operational efficiencies and involve employees and physicians in workforce redesign as appropriate.
Teach and engage employees in department financial improvement and performance.
Support short- and long-range departmental or divisional goals and deliver measurable outcomes through effective resource use.
Support program and service development in response to internal and external stakeholders.
Analyze department-related data and develop action plans to address variances from goals.
Recruit, develop, retain, and lead department leadership and staff.
Oversee human resource activities, including recruitment, retention, performance reviews, and disciplinary actions.
Develop, revise, and implement administrative policies, procedures, guidelines, and job descriptions.
Mentor employees and promote their professional growth; pursue personal growth and meet system education requirements.
Ensure employees are oriented to the department and hospital, and oversee departmental educational programs.
Collaborate with physicians, advanced practice providers, and department chairs on strategy and program initiatives.
Apply process-improvement principles and oversee improvements in service quality and patient care.
Maintain competency in applicable organizational and departmental standards and ensure compliance.
Manage processes to meet regulatory standards, mitigate potential legal risk, and help staff understand expectations.
Perform other duties as assigned or needed to meet departmental or organizational needs.