Office Manager (Specialty Practice)

Sante Health•Fresno, CA

2d•Onsite

About The Position

Sante Health System is seeking an Office Manager for a specialty practice location in Fresno, California. The position plans and coordinates clerical and clinical work at the site to support smooth, comprehensive day-to-day operations. The Office Manager delegates work, helps staff establish plans and priorities, monitors progress, resolves operational problems, supports staff training and performance, and maintains effective patient-management, referral, authorization, and surgical-scheduling systems. The role also coordinates transcription services, supports billing and utilization review, manages personnel documentation and provider credentials, submits payroll information, and oversees facility and equipment repairs. The Office Manager provides cross-functional support across front-office and clinical operations, taking on administrative and back-office duties as needed to maintain patient care and clinic workflow. The position requires handling patient and business information confidentially and performing other job-related duties as requested. Sante Health System is a Management Services Organization serving multiple clients and providing services including billing, claims processing, credentialing, finance, human resources, practice management, and utilization management. The organization describes its culture as talented, driven, dedicated, innovative, and service-oriented, and says it offers competitive pay, benefits, paid time off, and advancement opportunities.

Requirements

Bachelor’s or associate degree in a business- or healthcare-related field.
Five years of medical office administration experience, including at least one year in the associate specialty setting.
At least two years of experience as an office manager in a medical office.
Knowledge of group practice policies, procedures, and systems.
Knowledge of human resources management techniques as they relate to office manager responsibilities.
Knowledge of clinical office procedures and computer systems and applications.
Knowledge of medical practices, medical terminology, and coding (CPT-4, ICD-9).
Knowledge of grammar, spelling, punctuation, and sentence structure for correspondence and reports.
Ability to plan, organize, and supervise.
Ability to evaluate the effectiveness of existing methods and procedures.
Ability to operate a variety of office equipment.
Ability to deal effectively with patients, medical and Group Practice management staff, and the public.
Ability to read, interpret, and apply policies and procedures.
Ability to focus on excellent customer service and teach others to do the same.

Nice To Haves

Additional courses in medical terminology and practice management are preferred.
A medical records certificate is useful.
Experience in a specialist or surgical practice with referral coordination.

Responsibilities

Delegate clerical and clinical responsibilities to site staff.
Help staff develop and implement short- and long-term work plans and objectives.
Help staff understand and implement organizational policies and procedures.
Develop guidelines for prioritizing work, evaluating effectiveness, and modifying activities as needed.
Help staff establish deadlines and monitor the status and progress of assigned work.
Identify, analyze, and resolve work problems with support from Practice Management personnel.
Ensure staff receive appropriate training and employment development.
Evaluate staff performance and recommend merit increases, promotions, and improvement actions in accordance with established programs and budgets.
Develop and maintain a patient-management system to follow up on repeat diagnostic procedures and clinical evaluations.
Facilitate ancillary care for patients who need it.
Establish and maintain referral systems to panel physicians in other specialties.
Establish referral guidelines and an effective surgical-scheduling system based on provider procedures and the framework established by providers.
Coordinate transcription services with the transcriptionist.
Assist billing and utilization review in identifying ways to enhance revenue while ensuring compliance.
Develop and maintain a system to ensure procedures are pre-authorized and treatment authorizations are maintained.
Handle personnel forms, documentation, and procedures as required.
Monitor and track provider licenses, credentialing, medical memberships, and certifications; complete related forms and processes when necessary.
Attend required meetings and participate in committees as requested.
Participate in professional development activities.
Maintain strict confidentiality of patient records and proprietary business matters.
Prepare and submit payroll information for providers and staff.
Manage necessary facility and equipment repairs.
Provide cross-functional support across front-office and clinical operations, including administrative and back-office roles as needed to maintain patient care and clinic workflow.
Perform other job-related duties as requested.