Personal Shopper Jobs

About The Position

Requirements

• High school diploma or GED preferred.
• One year of retail or related experience preferred.
• Strong written and verbal communication skills, including the ability to communicate clearly and professionally with customers.
• Strong organization and prioritization skills.
• Ability to make decisions and solve problems.
• Suggestive selling skills and product knowledge.
• Attention to detail.
• Ability to develop knowledge of products and store layout for efficient picking.
• Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to work a flexible schedule based on department needs.

Nice To Haves

• High school diploma or GED.
• One year of retail or related experience.

Responsibilities

• Lead the eCommerce process for receiving customers’ online orders and pick orders or delegate picking.
• Review customer comments and special instructions to select requested products and follow up on issues such as substitutions.
• Maintain quality control and handle perishables and delicate items carefully during selection and packing to minimize damage and support customer satisfaction.
• Scan products and confirm order totals at checkout for items priced by weight and substituted items.
• Store orders using proper temperature procedures, including refrigeration or freezing as needed.
• Immediately report customer issues, shorts, overages, and damages to store management.
• Research and resolve customer complaints and problems appropriately and promptly.
• Provide focused and effective customer service.
• Implement company service programs and model high service standards to achieve positive customer satisfaction.
• Follow PPE and safety guidelines, food safety and cleaning expectations, and Guest Experience Guidelines.
• Perform tasks in other departments when assigned based on customer experience needs.
• Undertake additional responsibilities as assigned.