(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting and scanning merchandise, wrapping and palletizing orders, verifying order and invoice accuracy, securing completed orders until pickup, and following up on out-of-stock items. The position provides Member service by identifying needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also requires completing assigned work using company policies, information, and resources; collaborating with managers, coworkers, customers, and business partners; managing priorities and deadlines; communicating progress; and adapting to feedback and change. The associate follows company safety procedures and standards, including safety sweeps, forklift-spotting procedures, hazardous-material handling and disposal, and steel standards, and reports or corrects unsafe conditions. Associates are expected to follow company policies and standards of ethics and integrity and demonstrate the company’s stated values of respect, integrity, customer service, and continuous improvement.
Responsibilities
- Support Membership by explaining benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping and palletizing merchandise, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, adhering to steel standards, and correcting or reporting unsafe situations to Management.
- Complete assigned work and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Comply with company policies, procedures, ethics, and integrity standards, and apply the company’s stated values in daily work.
- Help develop and mentor others, strengthen teamwork and relationships, communicate positively, and recognize others’ contributions.
- Make decisions using reliable information, balance priorities, and consider the impact of one’s work on the team and stakeholders.
- Learn, use new technologies and skills, pursue continuous improvement, and support others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO) and/or protected PTO (PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
